5679 Boydton Plank Road, Petersburg, Virginia, United States
"First off, yes, the property is under renovation, but at this point it's only the second floor, and they only work during the day, so it didn't affect my visit. Although, when I went to check out I did have to share the elevator with boxes of flooring materials that for some reason had been loaded in and were blocking access to the buttons, but no one was in the elevator with the material... it was odd. Haha. I was placed on the third floor which had been fully renovated already except for the carpet in the hallway. The rooms are VERY VERY nice. Sure, this isn't a 5-star luxury property, but for an HIE, they have really done a superb job with the renovations that are true to the brand while being modern, clean, fresh, and comfortable for the guests. With proper maintenance and cleaning, this investment should keep the property a great destination for years to come! The staff is really the star of this property. Allie, who checked me in ... and out, is really an asset for this property and for IHG as a whole. She is extremely friendly, knowledgable, and went above and beyond to ensure I had a positive experience. I had one issue with my original room because of rowdy young girls next door. She apologized, changed my room, and offered me bonus points. My new room was very quiet and she made sure to ask when I checked out if my stay was pleasant and quiet, apologizing again for the noise with the other guests. She seemed to really care about her job and the guest's experience, and that's a great customer service ambassador! I had stayed at another IHG property in the area the night before, and while pleasant enough, switching to this property was definitely the right decision and it will be my first choice next time I'm in the area. My only recommendation would be reserved parking up front for Elite and Spire members, something other brands do offer, but other than that, I can't find a real critique and I cannot recommend this property enough! Be patient and understanding with them while they are finishing the construction and I think you can't go wrong staying here."
"I want to give a shout out to Gailya at this hotel. We arrived just about midnight during a cold spell where we drove through ice, rain, fog, clouds, you name it, we drove through it and we were just plain exhausted. Gailya greeted us, knew our names, checked us in super fast and had us on our way to our room with hot cocoa and warm cookies! If ever up in this area again I would absolutely stay here again! "
"Easy to find right off the main highway in Virginia. Staff was friendly and welcoming. Hotel was clean and modern. Continental breakfast was excellent with selections to satisfy everyone. Had beautiful outdoor pool and nicely done exercise room off the lobby. "