1111 Grand Boulevard, Kansas City, Missouri, United States
"Recently, I decided to lean into hotel loyalty programs because of the benefits that accrue fairly quickly. When I travel for work, I also am looking the best rate and the Marriott Bonvoy app makes it easy to search for hotels offering special rates in my destination.. That's how I found the Ambassador Hotel on a recent work trip to Kansas City. The hotel ended up being around the corner from my local office and less than 30 minutes by Uber/Lyft from the Kansas City airport. It's well located downtown near the Power and Light District and a short walk to the KC Streetcar, which is Kansas City's enormously popular and successful free transit option that runs conveniently between River Market and Union Station, with plans to extend on to the Country Club Plaza. The Ambassador is comprised of an historical or original building and a new adjacent wing. I stayed in the original building, which has been beautifully restored. The lobby/bar/restaurant area is stylish and welcoming. I had a corner king room (for a slightly higher rate) that was enormous and offered a large comfortable work desk, a love seat and very comfy bed. Perhaps because of the old construction, but my room was incredibly quiet and peaceful. The bathroom was enormous with a beautiful walk-in, granite shower. There were snacks and mini-fridge that came with fun mixed cocktails for the end of a long day on the road. Service was friendly and the took care of special requests without delay. There is a small but well-outfitted gym in the basement, but it's central location downtown makes the Ambassador a great location from which to start your morning run or walk. Kansas City's hotel game certainly has improved recently and I would include the Ambassador as one of its better, newer offerings."
"I booked the Ambassador Hotel for a recent trip to KC to visit family after reading very positive reviews. Because we were traveling with our two kids, it was important to us to have two rooms that connected. When I called the reservation number on the website a few weeks in advance to book the rooms, the representative assured me that our two king rooms would be connecting. She recommended that I call the hotel the day before we arrived to reconfirm the connecting rooms. When our travel date approached and I called the hotel, though, the desk staff informed me that no such arrangements had been made. In fact, the desk told me that no interconnecting king rooms in the hotel exist. We were booked into two separated king rooms. I said that I had been assured by reservations that we would have interconnecting kings. “Well who did you speak to?” asked the desk staff. “I don’t know who I spoke to—I called the main reservations number.” At which point the desk then blamed the mixup on Marriott main reservations, (Marriott owns the Autograph Collection hotels, including the Ambassador KC), saying that “corporate doesn’t know the particular room layout of our hotel.” When I asked what options I had for interconnecting rooms at that point, the desk said the hotel had queen and double-bedded rooms that interconnected. Great, so let’s switch to that, I said. “Sorry, we’re fully booked this weekend and those rooms are all taken.” Clearly if I was correctly informed weeks before, I would have instead booked an interconnecting queen and double room, at which time they would have been available. Or we would have chosen another hotel that could provide interconnecting rooms. But now it was the day before travel, and too late. I then spoke to the manager on duty, who was of very little help. He told me he regretted my “hardship,” which came off as sarcastic and patronizing. The attitude was tough luck, can’t do anything for you, with no acknowledgement of the screwup that corporate Marriott made on their behalf. The best solution he could come up with was king rooms next to each other, but because of the hotel’s layout, we might as well have been on different floors. So we spent our three nights separated, my son and I in one room and my wife and daughter in the other. We tried to make the best of it, but the rooms themselves also proved to be a disappointment. Because of the hotel’s original life as a bank building, located mid-block, our third floor rooms had very little natural light. Our view was literally a concrete wall positioned just several feet from the window. Very dim light barely filtered through the gap in the buildings. Making this worse, the light fixtures in the room were quite dim, truly giving a sense of being in a vault. Overall a shame because the lobby is striking and beautifully decorated, making the hotel seem like a boutique gem in the popular Power & Light District of KC. The few street-facing rooms likely don’t have this cavelike fe"
"I first visited this hotel 2 1/2 years ago and had nothing but great memories. We recently returned with my daughter and downgraded to a room with two queens. Would be nice if they offered connecting rooms so we could’ve gotten two rooms with Kings. Room was cozy, bed was very comfy and the shower was much smaller than our previous room. Towels, robes and coffee seemed to have been downgraded since my last visit. The bellboys were fast, courteous and always had our vehicle ready for us, opened our doors both in the building and our vehicle. The morning we left it was cold and they even used the remote start to ensure our vehicle was nice and warm for us. The hotel restaurant was not as good as I remembered. ot wasn’t busy at all when we went. Maybe 3-4 other tables were occupied. Waitress never returned with my lemon for my water and had to go get my own from the bar. Had to wave her down just to place our order. The Scottish Salmon was overcooked and had no flavor. Boyfriend tried ordering one of their high end steaks, which was available When we first came in and then suddenly when he went to order it was no longer available. We were also misinformed by the hotel staff when we checked in we were told the hotel had a breakfast buffet, which was not the case when we went down for breakfast. Breakfast was good but the coffee wasn’t. Had to order an espresso to mix with my coffee, which was also mediocre. Witnessed the bar staff scramble to find Kahlúa or Baileys and eventually after about 5-10 minutes of searching with the manager she had to go to the basement to retrieve new bottles. Overall I would come back to the hotel to stay in a larger room, but I wouldn’t eat at the restaurant. At most I would have a night cap at the bar."