Top 10 Elm Lodge Hotels

The hotel is located in a large manor, a separate building, very quiet, the surrounding scenery is also beautiful, the interior decoration is antique, more historical, very in line with our needs and expectations.

We stayed with two young children and my husband, who is disabled. We booked a two room suite which was a lovely size, little night lights in the twin room (nice touch) lovely bath (with grab rails for my husband. Twin sink, nice toiletries and clean rooms with comfy beds. I'm a Hilton Honours member and am very impressed in general with the Double Tree offering from the company. Breakfast was fresh, great variety, friendly staff, was personality. Very aware of my husband's needs too. Highly commendable. Just a couple things. * We got all the way to the room and the digital key failed. I called reception who asked me to come and get a key, when I said I had a disabled partner and children I couldn't leave, was met with 'you have to come back to reception' lesson learnt. Don't bother with the digital key. Ever. * The hotel needs to invest in smaller high chairs for babies. It was huge, took up space and was a bit dirty. There are lots of local eateries nearby and shops too for your convenience. We would come back here again!

Overall a very disappointing experinece. Not the Manor House we were expecting. There are rooms in the origianl Manor House but these are the very expensive ones. For what we paid for the room we were expecting on of these but were accommodated in a room a ten minutes walk from reception. After waiting 25 minutes to check in while the receptionist slowly dealt with other customers we were eventaully allocated our room. we were given a map to find the room. We should have taken this a bad sign. After wandering round for what seemed like forever trying to follow the map we eventaully found our room, not before we had doubled back down long endless corridoors that made no sense. Multiple doors and stairs up and down before we eventually found the room. The room was clean an pleasant, though the bathroom left a lot to be desired. A small shallow sink that sprayed water all over the floor. The shower head was what I would consider to be a rinsing head, no water pressure - a very poor showering experience. Dinner was not in the main restaurant, apparently the main restaurant is only used for lunches and breakfast. We were served in Harry's Bar. The menu was very limited, what I would expect for a bar menu and not a restaurant. Poorly staffed, 1 person working behind the bar and also serving food. 45 minutes before an order was taken despite being assured three times that someone was coming to take our order. A large party of 20 very noisy people dominated the room, shouting loudly. A table in the corner was complaining about the quality of their food. We didn't enjoy dinner at all. Breakfast next morning was in the main restaurant. No decent coffee or tea. A machine with hot water and tea bags and coffee pouches, to be fair I've had better coffee at McDonalds. Over all a very negaite experience. I certainly wouldn't stay there again. There was no use complaining to the staff their response was, 'I'm doing my best, I just work here'. Not what you want to hear when you're not happy with the service you're getting.

Stayed here on business for a week last week. Overall, rooms are well sized and clean with only a few signs of maintenance needed. On my first night I tried the in house restaurant. It was cold, deserted and smelt distinctly of frying in old oil (an aroma more suited to a fast food outlet). Just as I sat down, one of the few other customers collared a waitress to remind her he'd ordered 50 minutes ago. I made my excuses and left. Next evening, I returned to the hotel to find my room unserviced. On challenging this with Reception, they apologised and explained that I should have been asked on check in if I wished to have my room serviced (note to any management policy setters reading this: why would I not?? Surely that's SOP for an hotel). So I asked to be added to the service list. Returned to the room after my next business day to find the room one again unserviced. I visited reception (again) to be added to the list (again) but this time insisted that the room was serviced that night while I was out for dinner. Am back in the same hotel again this week. On check in yesterday, this time I asked for the room to be serviced daily. This week's room is again very reasonably sized and comfortable, no complaints there. BUT this evening I one again returned to an unserviced room. On challenging reception (second time in two weeks) I'm told that my name had not, after all, been added to the ”to do” list. Unlike last week, however, it would appear that Housekeeping has all gone home and nothing can be done. In fairness, a fresh set of towels was offered, but a set is already in the room. Let's be fair: this is not the Dorchester or the Ritz and so my expectations are set at a level befitting a reasonably modern, mid market chain hotel. So all I was looking for was cleanliness (tick), comfortable bed and room (tick) and normal room cleaning and servicing as a default setting (no ticks at all based on two weeks' experience). This surely deserves a rethink, Jurys. I remain distinctly unimpressed. You may also want to look at the lifts, at least one of which displays an alarming range of lateral movement at speed.

Excellent stay! Staff were very friendly from being greeted on our arrival by Mandy to breakfast where Karen was a delight to evenings in the lounge where Bo was very pleasant there were many others sorry to not include. Nice cool rooms. Stones throw from the shopping area. The lounge was nice to sit in the evening and have some food and drinks. The breakfast was amazing, lots on offer and all tasty. The health club was great didn’t go in the pool but went in the gym and steam room and enjoyed it and the bloke who was working In there sorry didn’t get a name was very helpful and friendly. Even being so close to a busy road there was no noise (room 233). Couldn’t get the TV to work but I wasn’t there to watch TV so this wasn’t a big deal. Overall was very happy with the stay and will definitely be back next time I’m that way. Couldn’t fault it thank you.