Le Bignac, Saint-Nexans, Nouvelle-Aquitaine, France
"We are disappointed to have negative things to say about this hotel, because it should be perfect. As other TripAdvisor reviewers have expressed, the grounds of the hotel are wonderful and our room was overall very good. However, there appears to be an obsession with the Michelin star restaurant, that they boast, which has caused them to lose sight of the expected level of facilities in the accommodation. From the time we booked our accommodation early this year until we got into our room, we had been asked at least five times did we want to book the restaurant and “no thank you” did not seem to resonate. Firstly, we are in France, and any hotel of this standard would have wine glasses and a refrigerator in the room so guests can enjoy a glass of wine and keep other food or liquids chilled on hot French summer days. So, if not a fridge, maybe an ice bucket and access to ice? As with all requirements in the hotel, you have to go through Reception and the request for an ice bucket with ice was met with the response, “We have very little ice.” When the bucket arrived, true to their word, we got a bucket full of water and about 4 ice cubes. Later in the day we took the bucket down to get more ice and it was returned with about 6 ice cubes , same result next day (not sure how they serve chilled drinks and wine in the restaurant). Another first - we can never recall staying in a hotel/motel anywhere in the world that had no tv. We didn’t require it, but it would be interesting to know their reason for its absence. Maybe the noise through the paper-thin walls would cause too many complaints. On technology, the internet was totally useless. Wow, a coffee machine that was large enough to be used commercially! But, alas, the only coffee pods supplied were expresso bio and equitable, undrinkable we think, even for a greenie. A few more general things about the hotel accommodation are, firstly, that there is no lift, so, although they offer assistance, the luggage has to be hauled up the staircase to the first floor. Secondly, the walls are so paper thin, you think that the other guests are in your room. Being a pet friendly hotel on our second night we had a crying dog that sounded like it was on the end of our bed. Finally, while the sloping walls are a nice architectural design, you lose a large part of the room because if you put anything close to the wall you bang your head on the wall each time you access it. On a more serious note, while sitting on sun lounges by the pool, a gust of wind lifted an unsecured umbrella out of its stand, hitting my wife on its way into the pool. Fortunately no one was in the pool. We retrieved the umbrella from the pool, put it back in the stand and closed it. A short time later a groundsman came to lower the other umbrellas. When we told him what had happened, he mumbled something and walked away. So much for heath and safety. On a positive not the staff were very helpful and the housekeeping was "
"I came to stay for a week with my cousins in this Hotel, it was simply gorgeous. Everything is unique about it: the beautiful park and its two water bassins; the view when you walk to the edge of the hill and sit by the barrels; the indoor decoration which has been chosen with a great attention to details and harmony; the rooms we had were decorated differently and very comfortable, especially with the air conditioning. Still, my favourite aspect was the restaurant with its terrasse, the view of the sunset as you have dinner, and the oh so delicious food. I will definitely go back again!"
"If ever there was a restaurant in France that could take vegetarian cuisine to an exquisite level of gourmet delight this is it. Pure vegetarian heaven on a plate. The culinary expertise of the chef and his team is outstanding. And with superb service too, recommended without hesitation!"