Top 10 FairView Hotels

This was the best hotel experience I've had in a long time, the service and staff were incredible very knowledgeable, friendly and helpful we will be back to experience the rest of the amenities that the hotel has to offer,we had a full schedule to achieve and had limited time to get the full experience . Thank you again

Overall, a clean and comfortable hotel. I haven't stayed there in a couple of years, but I did notice an overall decline in the condition of the hotel and service. My room was clean; however, the toilet constantly ran and the shower was constantly dripping (wasted water). I mentioned that my room needed maintenance when I checked out. Hopefully the staff followed up. I arrived late to the hotel due to flight delays. I tried numerous times to get the mobile key on my phone via the app, but it kept showing ”preparing your mobile room key” - never got it. Upon check-in, I wanted to get a glass of wine to relax in my room while I unpacked. No bartender to be found, until I went to the front desk and asked for them to find him/her. There were others waiting for service, as well. On the last morning of my stay, I contacted the front desk to ask for a ”late” (30 minutes later) check out. Check out time is 12:00 noon, but I asked if I could check out at 12:30 instead, as I was attending a conference that was wrapping up at noon. I was hoping to keep my bag in the room, so that I could change quickly in my room before catching a flight home. I was told no.... ”If I do it for you, everyone else will want to do it.” Wow, what an unprofessional response. I didn't think 30 minutes would be so disruptive to the flow of housekeeping. The staff is generally pleasant and professional, aside from my brief conversation with the front desk asking for a later checkout time. I stay at this because it's convenient for my conference attendance, but I'm disappointed with my most recent experience and stay, here. Generally, not Marriott standards.

The bed was heavenly. They have Peloton bikes in the fitness room. Only two things lacking: vegan food options, outdoor pool. I would stay here again. There are vegan food options across the street (Happy and Hale, Element - Plant-based Gastropub. And Raleigh Raw is just a couple of blocks down.).

I had a great time at this hotel. The only drawback was not being able to do a late checkout but it was otherwise a great place to stay.

I felt the need to say a public thank you to Tenia at the check-in. My husband and I arrived earlier than the official check-in time and immediately Tenia explained that a large group had just left and housekeeping was working hard to get rooms ready. She took our luggage and pointed out the bar and lobby area where we could hang. I was exhausted from traveling early and proceeded to the nearest couch. Within 15-20 min Tenia came over and said she had a room for us because I ”looked so tired”. Thank God she did because I proceeded to get a 2 hour nap before our work dinner this evening. I know it doesn't sound like a huge deal but waiting another 4 hours would have been grueling and made dinner not nearly as enjoyable. In this day and time when customer service seems to have been shoved to the back of line and we now celebrate ”just showing up” --Tenia went over and beyond and you can tell she values her customers and her company. She is a fantastic ambassador for the Sheraton brand.

We don’t usually stay in Residence Inn’s however our travel plans had us in Raleigh for a night and this hotel had the best option for our family of five. I have to say I was really impressed! The rooms were spacious, clean and updated. The staff was very friendly and the breakfast area was really comfortable. This was one of the nicer Residence Inn’s I’ve stayed in!

The best location to go to NC State. Most facilities such as the student center can be easily reached on foot or by shuttle bus. The hotel has a bar and coffee shop, as well as an excellent Mexican restaurant. A supermarket is less than 5 minutes away, and there is a subway restaurant and a shopping mall nearby.

The hotel is too stingy! The water flow is deliberately adjusted to be very small, as thin as a pencil, and it takes half a day to rub the towel. The water tank in the toilet was also working intermittently, and the sliding door of the shower room would slide open automatically when closed, so I had no choice but to use something to hold it up. I don’t even know how the four stars came about? Maybe it's just that the external environment of the hotel is good, but it's just fake! Will never stay at this hotel again.