Top 10 Fernbank Hotels

The room facilities are very good, the service is good, and the French restaurant is very good

It seems that the furniture renovated in 10 years is a bit retro. The bed is comfortable. The bathroom is very good. I didn’t drive the hotel that day. I went out to buy something. The hotel downstairs Mercedes-Benz S400 shuttle

My friend and I stayed three nights at Hotel Clermont while visiting Atlanta. Great experience! The hotel served as an intriguing backdrop to our visit, enhanced by its decor, history, and, most importantly, its staff. First, Patrick (cafe barista) greeted us every morning with a beautiful smile, great conversation, and much-welcomed, early morning exuberance. What a great way to start the day! We felt as though we had our own guide to Atlanta with informed recommendations he provided for breakfast (Home Grown Restaurant), nightlife, and caveats. Additionally, front desk personnel were welcoming and always willing to help. Finally, our cadre of valet attendants were always on hand to

We stayed for one night as a treat for our son before school started back. The staff were excellent, kind and welcoming. We were allowed a late check out. The lobby is beautiful. The property is clean and well taken care of. The views of the stadium are awesome. The pool was small but worked just fine as it was not too crowded. I would caution those with children about the pool area music. Unfortunately we had to leave the pool early because the DJ kept playing songs with the F-word and other curse words despite the pool being full of families with young children. It was more of an adult only style play list which is so sad as we wanted to spend more time at the pool. It’s sad that most people weren’t phased by it but we listen to non explicit songs and for us it was shocking. Also the battery is loud at night so be prepared if your room faces the stadium. Music plays well after midnight. We may return again and I hope that the incident at the pool with the choice of music was a one time thing and they pay more attention to what they are playing.

Pillows are flat, Ice/vending machines and hotel room phone didnt work so your obligated to go to service desk and get a soda. Restaurant scrambled eggs were very runny. Bed was very hard, tried to get pillows and they didnt help as they were also flat. Housekeeping lady was very happy and helpful. Service desk was helpful but didnt know how to accomidate properly.

Old facilities are old, the room design is unreasonable, the bathroom has no door, the steam is all over the room, and it will be cold when bathing. The worst w.

I was impressed with the quality of service and attendance to social distancing and masking. The front desk was very attentive and even took the time to physically walk me outside to show me where different restaurant were located. The breakfast is excellent and they will make if to go. I went to the restaurant early and got coffee for partner and myself. They kept my tab open to come back latter to order breakfast!

Quiet environment, complete facilities

I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to