Rothwell Lane, Oulton, Leeds, West Yorkshire, United Kingdom
25.7km from Leeds Airport
8.0km from The Middleton Railway
9.1km from Cross Gates Railway Station
26.0km from Leeds Airport
"We stayed here for our anniversary. It’s a beautiful hotel with loads of potential but sadly the customer service and organisation lets it down. The room was ok-clean but poor view of the top of a roof and bathrooms are small and very basic- nothing luxurious about them despite it being a deluxe double room. We had paid for a package which should have included Prosecco on arrival in our room. We rang to point out this wasn’t there and were told it would be brought up - it never arrived. The restaurant was fine on the Friday evening and our food was lovely. However on the Saturday night it was a different experience. We booked a table (in the day) for 7.45pm but when we arrived and gave our name and room number, the staff member on the desk checked and said we weren’t on the list. Eventually he found it with a spelling mistake, but then said we were late. We pointed out we were on time and that the list was clearly wrong (we recounted a conversation we’d had when booking it which made it clear we couldn’t have got the time wrong) . His manner was slightly rude and dismissive - certainly not the customer service I would expect from a senior member of the restaurant team. When we were finally seated it took an age to be served - there were just simply too few staff and too many customers. People were getting cross at the desk having to stand around waiting for their table, and it just seemed disorganised. The poor waiting staff were all lovely but clearly too busy. Their customer service put that of their senior staff to shame. The bar staff were poor. We stood and waited at the bar for almost 10 minutes with absolutely no acknowledgement by any of the staff - not even a “we’ll be with you in a minute”. It was as if we were invisible. Very rude and disappointing- we ended up walking away without being served. I suspect they were busy - 2 staff for a Saturday night at such a large hotel seems ridiculous- but they need to taught how to at least acknowledge a customer’s presence. The spa was fine on the Friday evening but ridiculously busy on the Saturday. Pool too full to swim, jacuzzi permanently full (with 3 of the same people who literally stayed in for the entire 45 minutes we were down there!), no where to sit around pool, female changing rooms smelled of urine- just not good enough all round. It appears that this hotel is trying to be too many things - a day spa, a luxury hotel, a party venue, a conference centre, a golf hotel and a local gym - and not doing any of them very well. Such a shame. Overpriced compared to other similar hotels - would not return sadly."
"Just got home after another fab spa break with my sister. Warm greetings from all staff when we arrived, we have been a few times before and a few staff recognised us, which is lovely. Pool area great and not too crowded. We then went in relaxation room, lovely comfy beds which the top and bottom go up and down. We bought lunch for £12 each for the buffet in the main restaurant, this included water, salad bar, jacket spuds, veggie dish and an amazing chilli, then mixed deserts to choose from, great value. We both had treatments which were amazing the girls in the spa friendly and check that pressure is correct and you are ok throughout. Later we popped to the champagne bar for cocktails, then on to the main restaurant. The menu is varied and I think everyone will find something to enjoy. Also we both got a happy birthday drink brought over which was a lovely touch. Throughout the whole break all staff were friendly and helpful, even the housekeeping staff all made the effort to look up and say hello as you passed them. I love this place and can’t wait to go back. I so don’t understand any of the negative reviewed. Our room was so comfy and clean, beds amazing. A special thanks to Chris helping track down my handbag and glasses I had lost. See you all soon!"
"I walked in to the COVID compliant hotel, with an amazing welcome with a big smile from Sarah at reception, she welcomed us and was really kind and thoughtful as she could see we were so stressed. After a quick check-in with some information and booking in for when we wanted breakfast we went up too our room. I walked in and I was definitely impressed, everything was clean, the room just smelt clean if that makes sense. The bathroom was brilliantly clean and no mould on the silicone like I have seen in some hotels! The meal in the restaurant was good, fast and friendly service. Food was great, had a walk over to the bar where we was greeted by a lovely staff member who helped me decide with what I wanted to drink. After the bar had closed we went up to our room with a really quite night, I slept like a baby and my partner certainly did. After a nice breakfast we went to go check out, again with a lovely staff member checking us out called Megan! She was lovely! Overall I wish I could give more stars than just 5! Would 100% recommend this hotel for a great couples getaway!"