1321 Commerce Street, Dallas, Texas, United States
"We stayed at the Adolphus for NCA’s last week. Great hotel overall. I travel quite a bit for business and the character & customer service Is excellent here. Everyone tried to help if there is a need and the attitude if everyone I dealt with employed by the hotel is great. 2 small downsides. The Valet was not great if you’re parking. I think a lot has to do with the employee running the valet stand, not the valets themselves. I waited almost an hour for my car the first time and asked her 3 different times what the wait was. I finally went to an actual valet driver because I was pretty sure she had messed something up and sure enough she had pulled the wrong key but never checked it on any of the 3 occasions I went back to her. The next time it took 35 minutes. After tent I just went straight to the Valet drivers rather than call to the stand. Second is the cost of room service. I don’t mind paying for a good meal but by the time they add delivery & all the surcharges breakfast can be $50 - $60 for just a few eggs, toast, and coffee. Luckily the downstairs restaurant and sitting areas are very nice so if you are there for enjoyment and are not pressed for time it’s a great atmosphere and the price becomes more reasonable. Overall, it’s a beautiful hotel in the midst of many cookie cutter national brands. If you’re there for work and are looking for everything to be fast and efficient this may not be the first choice. However, if you are integrating the hotel as part of your experience in Dallas it’s hard to beat. "
"We arrived around midnight on a Wednesday and still experienced exceptional customer service. Our room was upgraded to a terrace suite for a bit extra and wow was it worth it. We loved the overall architecture, dark wood, fine accent pieces, modern rooms, spacious bathroom, and deep tub the hotel had to offer. Just walking around and experiencing the atmosphere, bakery, and shop was a pleasure. I forgot my phone after checkout and it was there waiting for me at the front desk, staff was excellent. Professional, always greeted through the doors, great valet, and social distancing and masks were a welcomed sight."
"Booked a stay for a family celebration. Accomodations were fantastic on every level possible. My family had to cancel because of the COVID-19 outbreak, however, the concert they were to attend is postponed, so they will be traveling to Dallas and staying at the Adolphus when it is rescheduled. The staff was incredibly accomodating and the Concierge, Whitney, helped me plan the event so that it was one that was truly a celebration of 50 years of marriage. Thank you so much."