Top 10 Fresh Boutique Hotels

I liked the overall luxury of the lobby. The location was very convenient and nice. The service was very good. A good hotel.

I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

The room was quite satisfactory, the suite was good and there was a living room. The service was very general. The reception was very indifferent when I checked in. I booked the shuttle bus to the airport the next morning. The shuttle was late. The front desk waiter didn't care when the shuttle arrived. It was all by himself to the door. The service was really bad.

We booked this hotel only because I have been an IHG member for some time and saw this availability. We usually stay at a Hilton/Marriott brand but decided to do something different. Valet and check-in went smooth, and the rooms are extremely clean and well taken care of. After taking a shower later that evening, I heard this noise, and I thought I was back in the 80's during my party/club days. We were on the 18th floor and the roof top bar is on the 19th. LOUD! I quickly called the front desk and the nicest receptionist ever apologized, immediately found us another room, and sent help to assist with the move. Awesome. Everyone from the valet to receptionist, to the event coordinators were very helpful and understood that we were guests. Good service makes a huge difference. Great place to stay, we will definitely be back. Highly recommend this property

The environment is pretty good, but the laundry is not clean, and the clothes that were handed over to the hotel for washing actually have yellow spots.

Very clean hotel, giant space inside room. The hotel is a very tall building located at a preferred location in the downtown Charlotte area. The hotel services are very inclusive, you get whatever you need immediately.

I want say that Shana of the front desk was one the most helpful and nice front desk personnel I met in a long time. We were having problems with my employee discount with the breakfast attendant and she took care of everything. We had a great buffet breakfast due to her assistance The other guy was giving me a hard time But thanks to employees like Shana I enjoy my stay at this Hilton I’m downtown Charlotte and I will return due to the hospitality she showed us .

We arrived to the front desk on Friday 22nd July to be told there was a problem with our booking. Note, this booking was made many months in advance. We were told by a less than helpful girl that the hotel had overbooked and that we couldn’t stay there. To be told this only on arrival was shocking. I cannot understand even if this error had been made, why wait for us to arrive to be told. Could they not have rang us in advance. We were travelling from overseas and were making our way from Washington DC to Atlanta. The unhelpful girl on the desk proceeded to tell us they had booked us into their sister hotel. When I asked her how far it was from Uptown she didn’t know. When I looked it up it was 10 miles away. We told her that this was not good enough and it was totally inconvenient to our plans but she just shrugged her shoulders. They offered to pay our first night in this hotel that was miles out of town but this still was not good enough as our plans were ruined. When I asked her how we were going to get there as we had arrived by taxi, she said “I guess call a taxi”. This was disgraceful as she was going to let us make our own way to this unsuitable location. Eventually she offered to call the taxi and they paid for it. Still this was a total disaster as we ended up having to get a taxi in and out of Uptown for the weekend at our own cost which was more that the first night paid by the hotel. Then I noticed that this hotel then charged us for the second night even though we were staying in the other hotel. We called back into the front desk to be told there was nothing they could do as the manger was not working on Sunday. We were given a business card and told to email Rushell Jones on the Monday. We emailed Rushell the manager on Monday and explained our full situation. Not even a reply from her to apologise. The amount came back off our card but the manager didn’t even have the curtesy to reply. Our advise is steer clear of this badly run hotel who have no respect for anyone.