TOP 10 Fresno Hotels

I was staying here at Fresno Town Place Suites and had some problems. I went to the manager to express my concerns. She didn't like what I had to say. The next day my rate, which had been the same for the first few weeks, suddenly jumped by $19.00 to $46.00 per night! I asked the front desk why my rate had suddenly jumped and they tried to say it was because I had extended my stay, which I had, but I extended it 10 days before. The manager didn't like that either and refused to adjust my rate back to what it was previously. I am a Lifetime Platinum Elite, so I called the Marriott Elite line. Marriott called the Hotel, talked to Ashley Burney, the manager, and apparently Ashley didn't like that either. Ashley told the Marriot corporate rep that she would honor my current reservation but would not extend my reservation another 19 days. I had already made the reservation through Marriott reservation line and was confirmed for the 19 days at my original lower nightly rate. Ashley cancelled my reservation! This place also required my wife to leave the room while it was being cleaned, not because of Covid, but ”for the safety of all our employees, no exception” yet the maintenance man was allowed to come in our room both with just my wife in the room as well as when both of us were present! Hypocrisy! No exceptions my a**. The rest of the staff were always polite about everything. One thing I did notice is none of the employees there smiled, I don't remember a single time that I came upon any employee that was smiling when I saw them. This would lead me to believe they all hate working there under a micro managing boss. Several times different employees said ”I'm sorry I can't do that, I don't want to get in trouble” this was for minor things I didn't think would be against the ”rules”. If you want to stay at a better place with a better atmosphere, go to Sonesta ES, nicer rooms too for less money! Used to be a Residence Inn!

Really very very, very dissatisfied with a stay Hotel service is very good, the front desk is also very enthusiastic, but the hotel's hardware is really desperate. The hotel is very poorly soundproof. The three-story fountain in the lobby facing the lobby is very noisy all night, and you can hear the sound of the toilet next door in the evening. The air-conditioning noise of the hotel is also very loud. The sound of the bang is completely unable to sleep. It is almost impossible to sleep after being awakened by the train outside at 4 am.

This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.

This is the second time I have stayed at this location. I would continue to come back and stay here each time I visit Fresno. The location is a side street away from Herndon, which means it is close to a major thoroughfare, but a slight distance away from the noise. It is tucked away next to another hotel, which I like because there is less noise, congestion and traffic. There is a CVS and Chili's nearby and can be walked, but is a good long walk. The hotel is currently undergoing remodeling, workers are around, but it did not impact my stay at all. The fourth/top floor is unavailable. The rooms are nice and are a suite, with a small kitchen and living area, adjacent to the bedroom. The lobby area is large and there is breakfast available each morning. The pool area looks nice and redone, though I have not used it. I would definitely recommend staying at this hotel.

My daughter stayed here one night for work in Fresno. Check in was easy - staff very friendly. Room was clean. When traveling, she likes to bring her own pillow. Upon check out and already at her job (at nearby hospital) she realized she forgot her pillow. She contacted the hotel via the Marriott app and ”Joey” at the front desk said he would notify housekeeping and pillow would be at front desk. Just a short time later she realized she also had left her jewelry on the nightstand. Panic set in. Another inquiry and Joey again to the rescue indicating that housekeeping had also found her jewelry and it would be at the front desk waiting. In times like these it is reassuring to know how honest and going the extra distance the Fairfield Fresno Hotel is and how easy it is to use the app. A BIG thank you to Joey at the front desk for being so helpful and prompt. And also to housekeeping staff. Pillow and jewelry were at the front desk as soon as she was able to leave work. Fantastic hotel - highly recommend.

Checking in was easy and the receptionist went to other floors to find us a cart to bring in our items. She said they only have two. They really need more for a hotel this size, especially during a holiday travel week. Our room was on the third floor and the laundry on the second. The con, there is only one wash machine and one dryer for the whole hotel. The dryer was marked both $1.50 and $2 (it's $2), and the washer marked $1.50 but it was $2. It's not a big deal as you know if you have to add more or not and I planned on $2 for each. Someone who looks before going may only bring enough for how it's marked. There is no time for how long it takes so I averaged 35 minutes for the wash machine and 45 for the dryer. It worked out. The room was nice, beds comfortable, and plenty of coffee for morning. The TV was in an odd place. Only the bed in front could see it well. If sitting on the sofa, you couldn't and the other bed would have to turn the TV to an angle making it odd for the other bed to see. Having fan noise would have helped with the street noise but the unit would turn on and off and wouldn't allow a fan to run. I will stay there again with the plan of a small fan for white noise. The TV isn't that big of a deal for us since we don't watch it much. It's very clean and pleasant employees.

When I travel, I look for Best Western hotels because the experience is relatively the same at each location - the rooms are clean, the amenities are nice, and the customer service is satisfactory. My only complaint about this location in particular is that I got a room near the front of the building, and a very bright white light was shining through the window, and the curtains were transparent. So my room was lit the entire night. I brought a sleeping mask but it did not help much. Blackout curtains would've been appreciated.

Very good hotel chain in the United States, close to the highway. The service is as good as other group hotels. The breakfast style is also the same as the same type of hotel.