Top 10 Galleria Umberto Hotels

First the good bit. Staff very welcoming, helpful and efficient. Not so good. Ordered soup of the day, it was barely on the warm side. What’s hard about checking that food is hot before it’s served? Also, eleven quid for a glass of Merlot. Is this North Manchester or central London? Went to my room for a shower. The shower rail and head were incapable of being secured in a fixed position. The whole thing continuously drooped, sagged and slid around and had to be constantly readjusted. There were only two settings available for the water. A pathetic red hot dribble or a freezing cold dribble. No amount of swearing or fiddling and faffing with the controls made the slightest bit of difference. After a pleasant evening out in Tyldesly l returned to the Hotel and retired to bed. At approximately 5.00 am, l was very suddenly awoken by what sounded very much as if someone had crept in to my room in turned on a vacuum cleaner. Despite having established that no one was actually in the room and no vacuum cleaner could be seen, the noise continued for about five minutes. I was unable to find out what the noise was or where it was coming from. I returned to my bed. At around 9.00 am l started to have strange dreams about someone knocking on my hotel room door while muttering something about “ house keeping” the dream suddenly became real when this same person unlocked and entered my room, still blathering away about “ house keeping”. I suggested that he might wish to travel far and multiply. The room was mine till midday, what was he thinking? Later l went down stairs to find the breakfast room. I wondered around trying to find it, but could only find what appeared to be a 24 hour night club that was serving food accompanied by loud music. On closer inspection and some tentative, shouted, inquiries, it turned out that this was in fact the breakfast room. Has anyone ever, in the entire history of UK commercial accommodation, demanded or complained about the lack of loud music while eating breakfast? I very much doubt it.

Hotel staff are great, friendly, professional - with a smile to greet. Ella was on the desk when I arrived, she was already on a phone call but acknowledged me and also let me know that she could start to book me in as she was waiting for the other company to answer, but if necessary would have to pause if the organisation answered. I was perfectly happy with that as at every point she kept me informed and apologised for keeping me waiting - even so, I was booked in and card key issued within 3-4 minutes of my arrival. I was impressed. Paul at the bar is also good - he makes a great latte and engages in conversation when applicable. The rooms are always clean and quiet. Very happy to recommend.

Great entertainment and overnight stay when we visited. Easy check in, nice clean room with a comfy bed. Went in the Pub and Griil and we had chicken wrap with fries that were hot, fresh and tasty with good, friendly service. Function room was a nice size with plenty of seating without it feeling over crowded and the bar service was good and helpful throughout the evening, There was plenty to choose for our breakfast that was all fresh and hot, with a good choice of drinks. All the staff we had contact with were friendly and helpful.

We have just returned home after a three night stay at Astley Bank. On arrival, we were pleased enough with our room even though it looked a bit dated and tired. Friends joined us for dinner in the restaurant that evening and the food was good. On our first morning, we had breakfast in a small side room where we had the choice of fruit, yoghurt, pastries and a cooked choice from the A la Carte menu. All very nice. We had been informed their was a wedding that evening but as our room was on the second floor we weren't at all bothered by the noise and had a good night's sleep. Our main issues are around breakfast on the second day. Because of the wedding party, breakfast was a buffet in the restaurant. Also, on our last morning breakfast was again served as a buffet in the restaurant. On both days we were told to leave the restaurant at 9.30 sharp as the staff needed to prepare for lunchtime guests. We were also told there were no more pastries left as they had all been eaten. Astley Bank is a four star hotel but from our experience on the last two mornings, breakfast was not a four star event. We should have been informed that the A la Carte menu would not be available and, in our view, offered a refund. Our other issue was the over the bath shower in our bathroom. The water came out little more than a dribble, again, not what you expect from a four star hotel. The majority of the staff were very pleasant, with a ready greeting and smile. Mainly because of the issue over breakfast, we would have to think hard as to whether we would return. Any changes from what one might expect should be clearly explained upon booking.

Very clean well looked after hotel, stayed on Wednesday 21st Sept and I must admit how well the hotel staff handled a big problem on that evening, even though they had to close the bar early, shut the main door and access to the car park. The reason for this was that a group of Travelers decided to take up residence in there car park blocking off the car park and setting up home, caravans, vans, beck chairs letting there dogs run wide. The hotel staff managed the situation very well, manned the car park and access to the hotel all night to protect there guests and there vehicles. WELL DONE TO YOU TO ALL THE STAFF.

The location is very good! excellent service! Bolton Center! Vintage hotel! Can only meet basic living! But the health situation is very poor? There is toilet paper inside the kettle that boils water! But you don't have a better choice in Burton! Because other hotels are estimated to be worse!

Stayed for 3 nights 1-4th April . The staff here are amazing! On check in after a 6 hour car journey they couldn't have done more, restaurant staff excellent as ever. Children given chocolate on arrival and Easy check in. Ran manchester marathon on Sunday and the breakfast the next day was amazing. We will be back again and this isn't our first stay as I have family near by.