Top 10 Gateways Hotels

Located in the center of Guildford, it is good in all respects. Convenient transportation, convenient catering industry, 10 minutes walk to high street, shopping is very convenient.

We chose the Mandalay as it was very convenient. We booked in early and our luggage was taken to our room, which with hindsight we should have inspected When we returned that evening we were told the restaurant was shut. Not a big deal. However when we found our room I was appalled at the size and position. It was a dungeon (with no Aircon!). No window to open, no view at all, the bathroom was so small that the shower door wouldn't open fully, just one bedside table as the room was so small .All in all very disappointing. Our room has to have been the worst available room in the hotel in spite of our booking in advance and early arrival. On checkout the next morning I told reception that I was unhappy, he took notes, and promised that someone would contact me. 2 weeks later no one has! I emailed the hotel and their obtuse response has been most unhelpful For the price charged it's completely unacceptable

Good location, close to the train station, right in the business center #房清洁# #fully equipped# Disadvantages: too many room types, room differences are too big

Stayed 2 nights at the De Vere and couldn't fault it. Stayed in room 105 in the Towers a beautiful building just up from the main one. The room had a wonderfully comfortable Super King bed and the room was spacious and well catered for. Bathroom almost as spacious with lovely wash products/gels, and a very good hand rail installed for the step over bath with double shower attachments. Really nice breakfast selection and wonderfully will cooked breakfast. Staff wonderful and great stay was had. Note that it is nice and quiet just off the main road and ideal location for several national trust properties (Polesdon Lacey lovely) and RHS Wisley which is beautiful this time of year. All within a 20 min drive. Thanks to all at the De Vere!

Dinner for two was lovely, stayed overnight with dinner and brew included. Elisa who served was fantastic, made us feel very welcome and couldn’t have been more accommodating, the extra effort made the evening very enjoyable. If we are in the area again we will definitely come back.