Top 10 Glenpark Hotels

We got married at Crossbasket in 2021 having a small wedding. We had previously visited the castle (prior to booking our wedding) and the service is the best we have received in Scotland. From booking our venue to the morning after our wedding the staff at Crossbasket were fantastic and couldn't do enough. The manager Rob, met us to show us around the castle when it wasn't officially open, he took the time to answer any questions we had and was fantastic. Vicki the wedding coordinator accommodated all of our requests and every member of staff went above and beyond on the day. We handed in a small bag of items which my husband planned to set up on the day, when he arrived every detail had been done for him. This allowed for a stress free enjoyable morning. We were married in the main castle and had our reception in the Stewart room. This suited our needs and despite covid restrictions at the time our day felt perfectly 'normal' (in line with the restrictions allowed). Our guests stayed in a few rooms which are huge and so comfy. We stayed in the Macintosh room which was stunning. My husband and I are looking forward to returning and staying again. The food was excellent with lots of choice and flavour. The roux menu is some of the nicest food we have ever had. We have since visited two ICMI properties and have to say they really set the standard for service and food across Scotland. We most recently stayed at Cromlix which similarly to Crossbasket had food to die for and service above the standard. This is something we highly recommend and we look forward to trying out other ICMI properties. Thank you to all the staff, if you are looking for a wedding venue (whether it be for 5 to 200 people!) we highly recommend this venue. Also to comment all of our suppliers had lovely things to say about the venue. Our makeup artist said it is her favourite venue to work with as they are so accommodating!

We walked up from Queen Street Station in less than 10 minutes and were met by Dave the Concierge who lifted our bag in to reception. Chelsea on reception was very kind with a great upgrade due to status and that set us up for a marvellous return trip to the Kimpton Blythswood. The old Scottish Automobile Club building is lovely and the sunny views out onto the gardens in front were very welcome, though the windows in the Salon could be doing with a wash...... Our room was superb, very clean with shower and tub. And some Tunnocks wafers to go with our cuppa. Nice touch. During the social hour we were served by Dave who brought our wine up to the Salon - the old 80m long drawing room on the 1st floor. I had hoped the Salon Bar would have been opened after our last stay, but staffing seems to be the issue. Breakfast in the morning was very good with attentive and engaging staff. We left as we arrived with Dave opening the door and taking us to street level, with his usual chat and charm. We felt special. Thanks.

Clean and comfortable however quite few hiccups at arrival when after 24 hour travel I had to wait for 2 hours for my room only to find out that concierge has lost my suitcases. My luggage only been found after one of the guests reported it after their check in into their room. Issues with shower, expired room key make it a 3 star for me.

The Torrance hotel chose our school, St Vincent’s primary in East Kilbride, to benefit from their community give back Christmas parties. Primary 1 and 2 went one week and primary 3 and 4 the next (the latter I attended as a parent helper). We cannot thank the staff enough, who gave up their time voluntarily to provide such a special occasion for our children. There was a fantastic dj, face painter, entertainer, chef, waiting staff and many more who all put in such a shift that I can hardly believe they did it for free. Their enthusiasm and attention to detail was wonderful to see and greatly appreciated. The Manorview Group provided us with transport, the tables were beautifully decorated, there was plentiful food, juice, ice cream, sweeties, dancing competitions, goody bags and a visit from the main man himself, Santa. What an absolute treat this was and one the children (and adults alike) will remember forever. Thank you so much for providing a magical Christmas experience for the kids.

Deserves to be a five-star hotel, very comfortable living, large TV and bed, free water provided, large floor-to-ceiling windows, good sound insulation and good sleep quality.

Just back from a overnight stay and can’t believe the difference in a few years with Carlton George. We were so impressed on our last visit and so much has changed. I am genuinely not one for leaving negative reviews but I feel these need to be addressed as it definitely isn’t your usual Carlton George experience. We booked an executive room with lounge access. No issues with room. Comfortable bed and good shower. Mini bar and decanters. My partner had booked extras which was lovely when we arrived. Part of our package was 3 course meal in rooftop restaurant. The restaurant is lovely and amazing views over glasgow. When we arrived we were taken over to be seated and given menu ( which wasn’t the market menu that we had booked) We then waited about 15 mins to be asked if we wanted a drink. The restaurant only had 2 other tables of customers so wasn’t busy. There was around 4 staff all huddled around bar and could see we were waiting and the fact we were looking over no one seemed bothered. The waiter did eventually explain they were learning a new app to order which was fine but no attention was given to waiting customers. This seemed to be a running theme afterwards. The food was mediocre definitely not the quality we had before or what you are paying for. The lounge was self service. We couldn’t find the ice when we arrived. Behind the lounge is the kitchen and we could hear someone moving around. We asked if they could help us. The chef came out not happy and told us there the bell was ( I might add was not in an obvious place) extremely rude. There was no other staff member around to ask. The mixers were all 2 litre bottles that everyone was sharing. I found it a bit bizarre after pandemic they would have this. The snacks again were not really up to much. I’ve never had popcorn that wasn’t flavoured at all but they had it there. Even some plain crisps would have been better but these are little things. The final straw this morning was breakfast. Now we raved about breakfast to everyone last time we were here, it was outstanding. Also for an extra £5 you get it delivered to your room. The breakfast that arrived was abysmal. We went for Scottish breakfast. 2 potatoes scones, lorne slice tiny amount of beans, egg and no bacon. Turns out the chef forgot to put that on the plate. Toast was not toasted. All these things might not seem important to some people but I genuinely couldn’t fault anything on our last visit. i think a little more tlc is needed altogether. Mainly the customer service. Checking your customers aren’t waiting to long and they have everything they need, not snapping at customers who are asking for help, and maybe an extra member of staff in helping the chef plate up the food so it’s acceptable to the customer.

The sleeping rooms in the hotel are going to be renovated starting in January 2023, so everything I have to say may be moot in 6 months or so. Anyway, I attended a conference at the hotel, so this is the only reason I stayed here. The rooms are tired and are definitely in need of renovation. The tubs are crazy deep, so if you are uncomfortable with getting in and out of a tub, be sure to request one of the few rooms with a walk-in shower or a shallower tub. If you’re taller than 5’8”, you’re too tall for the shower and will have to crouch over. The shower gets very, very hot and you have to be careful with the water temperature. We ordered room service several times and were happy with it. Eating the restaurant and bar was another story. The one time we ate in the restaurant was a disaster. We have to wait nearly 45 minutes for our food to arrive, and, when it did, it was cold. Sent it back, and the only thing that was warm when it came back 15 minutes later was the meat. There were very few people in the restaurant, so we couldn’t understand why it took so long. The front desk staff was very friendly and helpful, namely William who was able to move us to a room that had one of the shallower tubs.

I was supposed to stay for three nights, with 2am check in. First room lights did not work, second room the towels were dirty and bathroom appeared not to have been cleaned. I made the point next morning, and when I got back in the evening there were fresh towels on the unmade bed, but the bathroom/toilet still not cleaned. I checked out next morning and requested a refund for the night I did not stay. This was refused and no explanation why hotel so dirty and no housekeeping. Beyond that breakfast pretty much grease and sugar - no healthy breakfast food. A disaster on every level. Last time in an Accor Group hotel.