Top 10 Golden Palace Hotels

This is not a review of the hotel but our experience of the customer service provided by Rooms at Riversedge Golden prior to arrival, specifically around information given about significant highway closures which can at best be described as selective, at worst deceitful/inaccurate/untruthful. Anybody considering booking this accommodation between September 25 to October 6 should be aware that the main route (highway 1) to/from Golden is closed both ways. The alternate route will add at least 2 hours to your journey to/from Golden. This hotel believes this is an acceptable alternative for guests who they know full well will be visiting several of the attractions in the area, all of which will be inaccessible during this time. The hotel did not inform us of this road closure. Instead we received the below information after we had booked in August: “Thank you once again for booking with us! For those guests travelling eastbound to Golden from Calgary, please be advised that there is construction on the Trans-Canada Highway just outside of Golden. Guests can expect minor delays during the day, up until 10:00pm (MT), at which time the highway closes. The highway remains closed throughout the night until 7:00am, and requires guests to take an alternate route. Should you have any questions or would like additional information we ask you to contact guest services at 250-272-1212.” Nowhere does it state the highway would be closed during our booking period. This information I found out myself the day before our arrival when planning our route. No refund was offered so I feel no choice to leave a negative review due to insufficient communication given to us about the highway closure during our specific planned dates of stay. It would not be asking too much for someone at this accommodation to inform guests who had booked during the period of the highway closure the true facts.

Very good hotel, the rooms are all suites with their own kitchen, living room and dining room. The kitchen appliances are complete and of good quality. You can bring your own ingredients for a good meal and solve the Chinese stomach during the journey. The kids in the living room had a great time. The balcony behind the mountain is an activity field. You can pay to participate in various activities in the golden area. There are annual and secondary cards. The price is not expensive. The hotel is about 20 minutes away from the national highway. There is no big supermarket on the way. The supply can be settled in the supermarket below the hotel but it is only open until 19:30. The front desk of the hotel has a good attitude and patience.

We chose this hotel because the places we usually stay in Golden that allow our dog were booked. The hotel is conveniently located right off the highway, but this also means it can be noisy. There is a restaurant attached, which was great for us, as we could pick up food to have in our room (we don't eat inside restaurants due to Covid concerns). The hotel and room were fairly clean, but there was a chunk of something that the vacuum had missed on the floor next to the bed. There were also a LOT of people walking right by our main floor window, which meant we ended up having to sit in the room with the drapes closed in order to have any privacy. I think the rooms in the back of the hotel would be quieter, and rooms on the second floor would be more private. (I'm not sure if the second floor is an option if one is travelling with a pet.) Basically, this hotel was just your average, 2 story, hotel on the side of the highway. It's fine, but the price is high for what you get.

The most important thing, I guess, is that the beds were comfortable. And the room itself seemed pretty clean. But the hallway! Filthy and a not great smell from the carpets. I realize that there are lots of staffing shortages...but if they don't have the staff to keep this up as a 5-star hotel, they should at least lower the rates. The breakfast was better than many....you can actually make fresh pancakes. But these motel breakfasts seem to lack healthy options.

The manager should be an Indian, next to Highway 1, and the traffic conditions are good. There is a truck that has a rest on the road. A stop sign at the intersection is easily blocked by the truck. Pay attention to traffic safety. There are several areas in front of and behind the hotel. The pool and laundry room are upstairs. The room, bathroom and bed are not bad. The TV looks very cool. There is breakfast, but there are not many varieties, only waffles, bread and eggs that are baked by myself. Next to the hotel there is a local grill, Chinese restaurant, several fast food restaurants and a liquor store. If you want something else, you need to drive through the river and enter the city.

2 noches y todo correcto. muy cerca del canyon bridge. Tiene un pequeño down town mu bonito.

We needed a place to stay to break up our drive. Clean and spacious hotel (motel). Pet friendly. Beautiful views outside the hotel. Great continental breakfast: scrambled eggs, toast (great bread), fruit, yogurt, hash browns (skip the coffee). Overall, we would gladly stay there again.

The front desk man and woman were super nice. The room was good. But we got the usual breakfast in a bag the night before. It was the cheapest Wyndham room in Golden and I love Wyndham so we had no choice. When we were rushing for the Victoria ferry we realized we forgot our Sonic toy (that I use as a nonallergenic pillow). We phoned and they said they would send it to us in Victoria, but we don't have it yet. :( It has an important trackable which is recorded by many as we travel. Has anyone seen our Sonic? As I write, I have been on hold with Super 8 Golden for one hour exactly. Their phone is open but they forgot me.

The room was clean including the bathroom. Excellent front desk service both for check in and check out including breakfast buffet. The clerk provided clear information on Hwy 1 construction and opening times for traffic so detour via Radium Hot Springs was avoided. Very much appreciated. I would stay there again.