Top 10 Good Earth Hotels

Do NOT book book here unless you want loud music till gone midnight!! I would give it less stars if there was an option to It was absolutely awful! I booked a night away and was absolutely disappointed. We were put in room 104, we wanted a quiet night in and all we could hear was loud music. I went down about 8:30pm to reception and spoke to a women, she did not seem to care what i was saying and just told me there was a wedding on and the music would stop at midnight. This is not acceptable due to the fact I wanted a quiet night in and like to be in bed and asleep by 9pm. I then asked to talk to the manager. She was very rude and really horrible! I couldn’t believe how she spoke to me. The most she could offer me was £30 which I do not feel was acceptable as the music kept me up till gone midnight. I paid £159.10 for my stay and could not sleep! I asked to swap rooms which they said they couldn’t do and then I asked if we could be put in the sister hotel which they said they couldn’t as I would have to pay if full price for it. I would have gone home if I could but live far away I went back to the room as was not getting anywhere and again at approx 11pm I went back down to reception as the music had got even louder, I could hear it word for word. They played things like dancing in the moonlight, this is not acceptable that I was put in a room where I could hear the weddings play list, this room should not have been let. I talked to a man on reception and he did not know much and couldn’t help, I wanted to speak to a manager but he said there was not one around till morning which is very poor. He said that it is a regular complaint that they get as it is a venue that hosts weddings. He said there was nothing he could do about it. He then said well what do you want me to do, go and turn it down, what if it was your wedding, how would you feel. Well it wasn’t my wedding, I did not book to come away and stay and listen to a wedding reception. I should have stayed at the premiere inn. He said that it was a wedding venue and we should have expected it. He kept saying oh it will be off about 12pm, like that was okay, it was not as I wanted to be asleep by 9pm and couldn’t. It was honestly a joke and horrible service. We had to go and wait it out till it stopped, no offer of any drinks or anything as an apology, just come back in the morning to talk to the manager (which was too late and waisting my time). Unfortunately the manager was the same one I had seen the night before and she was very rude. I was not treated with respect, she spoke to me like I was an ***** and would not resolve my problem telling me that it happens and nothing she could do. I feel so let down. Do not stay here, stay in a cheaper hotel as it would be better service and you may actually get some sleep. Turns out they have a music licence till 2am so it could have been even worse and kept us up even later. Do not bother if you want sleep

Consistency is key. Every time I stay here, the service is exceptional. In the interests of disclosure, yes, I am Marriott Bonvoy enrolled and, yes, it is a Corporate gig. That being the case, whilst it is nice to be recognised as such, I have seen nothing that would influence my opinion on the level of service the team provides. As with most hotels, if you stay often enough, they’ll learn your preferences and Costi, Yianni, Anna, Beth all come through in spades. Highly recommended especially if you are cruising and the food options outside the hotel are superb.

Such a lovely stay at the No.4 Carlton Hotel, I can’t recommend it enough!! Friendly and attentive staff, especially Michelle, who checked us in and made sure we had everything we need throughout the stay. Each room has its own style and are all super clean and comfy, the Christmas decorations made it extra special at this time of year too - I’ll certainly be back!

It's okay, I've stayed quite a few times. The front desk can help with a taxi. It's very good, but the mouthwash cup is a bad one-off. The toilet and shower room are separate. The design is a bit strange.

Very good hotel modern and clean. Should have some way of getting to it other than taking a chance crossing that busy road. Apart from that it was excellent

This is a very charming hotel with pleasant staff. The room was on the second floor so traffic was a little loud but didn't stop us from a wonderful sleep. They served a delicious breakfast in the morning and there were several places for dinner close by. Definitely would stay again.

The price is cheap, the stay is comfortable, and the service attitude is very good. It is strongly recommended to stay. It is also very close to the city center, shopping is also very convenient, and it can also support takeaway delivery.