Top 10 Great Room Hotels

Been staying in Hilton in Belfast for couple days, I really liked hotel, lovely staff, nice food , nice rooms, the only thing I really didn’t liked, how rooms is being cleaned during your stay, if you can even say they are clean because seems that staff only empty bins and change towels and that’s it, during 4 days nothing else was cleaned, dusts wasn’t cleaned, bathroom wasn’t washed even thought it was dirty , toothpaste in sink and hairs on the floor, shower glass dirty, bathroom dirty , staff that supposed to clean it but just left it like that, didn’t even hoovered bathroom floors. I never been in hotel with such a bad housekeeping. This is really a shame because everything else about hotel I really loved.

overall i love this hotel and would go back, and the people i have brought say the same. the view is lovely, the look of the hotel is like old money, its gorgeous, piano player in the evening really gives that effect too. the beds are amazing, so big and comfortable. my radio was broken in the room, i did not report at the time as i forgot to mention as there are no phones in the room to say at the time, so dont know if they would have fixed this, but i believe they would have rectified this as they seemed to be quite attentive in other matters. we went to the spa, in most ways it was clean, but the poles around the spa area need to be cleaned especially at the bottom, apart from that its lovely and quaint. the food was a bit of a let down this time, the starter of pork cubes was absolutely delicious, but the main of mushroom pasta was incredibly bland and tasteless, the breakfast i ordered an omelette which last time i was there was delicious, but this time was completely overcooked unfortunately. but all in all it was a very pleasant stay.

From the moment we arrived to the moment we left, every single member of staff was superb - they just could not do enough to help, from directions, room service requests, nothing was too much and everything is done with a smile - that really is the difference between a good hotel and a great one. All of the public areas and amenities were clean and some stunning artwork, from giant chandeliers to antique furniture and paintings all around. I could've spent a week here just wandering around admiring it all. We stayed in room 318 - it is very opulent with lots of plush furnishings and a very comfortable bed. Unfortunately the windows don't open - there are 2 aircon units in the suite, but I like a bit of fresh air. There is a lot of furniture in the room - beautiful old cabinets in keeping with the theme, but, you couldn't access the minibar in the room as the tv unit was in the way of the door opening fully so we had no way of chilling water, etc. The hotel provided plenty of icebuckets to compensate but it's a pity it wasn't thought out a bit more.

A three-day stay here fully made my trip memorable. The hotel and staff more than fulfilled my expectations. From the helpful, warm welcome to the wonderfully spacious room (I’ve never had this without paying a premium for a larger room in a chain hotel) to the open and friendly restaurant staff and cleaning staff… nothing was missing! The quiet room I requested was granted (can’t control the noise guests make unfortunately.) Walking around the area near the hotel has so much to offer without venturing much further. It reminded me of why I so like this part of the world.

Very disappointed with the horrible customer service received at this hotel. Firstly you can’t charge nothing to your room without a card being presented at check in! So far nothing extremely awkward as I travel around the world and with the exception of the hotel chains that I have membership, inhame been asked before to present a credit card to be inserted in the hotel system as a guarantee. The awkwardness start when the receptionist start asking how much you want to put in ?? It seemed more to be on a top up shop than in a hotel! So as I am staying just a couple of nights (already payed for) and being caught by surprise I asked for a 100£ credit to the room, payment went trough etc, got to the bar and was told that I had to pay there for the drinks to which I responded that I had just put a credit in and for the bartender to verify, “computer says nooo” like type of answer, he then called reception, followed by same type of operation with computer still saying nooo. A girl who seemed to be the bar manager, absolutely didn’t bother to come and get involved in order to excuse the hotel for whatever mistake was happening, I ended up paying for the drinks with my card even with a credit of 100£ Worse than this: Breakfast today, received by the restaurant manager who requested my room number, with little to no sympathy at all with a shut face very poor wording took note of room Nr and asked me to wait at the bar area as she needed to prepare a table for me, which was fine. Minutes later a young waitress came and call me for a table already settled. She inform me of the buffet and I request a menu as I’ve dietary demands and knew what I wanted actually. I stated that i wanted to poached eggs on brown bread toast with either smoked salmon or avocado or even a bit of salad. The girl asked me to wait a bit and went to the restaurant manager to ask. I was flabbergasted by the answer of the terrible, horrible and rude creature that is breakfast room manager at this hotel. “ my manger says that we would do the 2 poached eggs, but we don’t have salmon, avocado nor salad” ??? You can do your own toast at the buffet Which I did of course alternative was going and eat out! Coffee machine broken, but mysteriously repair itself after a lot of customers complaint (specially because everyone could see another operational coffee machine at the bar. I think they’re understaffed as I could see the bartender from last night which I saw closing the bar at 23h40, and was there already today at 8h30am ? Staff must be shattered with workload but, they either choose to move (there’s a lot of job offer in the sector) or they take the risk of being frustrated and being rude with customers who keep the hotel running. This besides my colleagues in upper floors being abruptly waked up at 6ish am with construction work on the roof, and when called reception were told “yeah it’s some repairs in the roof and we don’t know until when it’d last” Unbelievable!!! On a positive no

Stayed here for 3 nights for qcon, staff were very friendly and didn't judge on my cosplays. Enjoyed watching the channels challenge and citv on the tv when coming back after an exhausting day. Having the bath to relax my muscles was divine.

I was in the hotel last month with my boyfriend. We had best time of our lifes. The location of hotel is really nice. View from our room was stunning, we could watch the beautiful Belfast at night! Also…… Observatory! We had the best drinks, served by such amazing people. They create perfect team, with such amazing atmosphere. We are going to come back every year, just to taste those drinks, and watch the amazing view. Observatory is the heart of this hotel! X

We had a pleasant overnight stay at the Fitzwilliam Hotel Belfast. Check was smooth and we had access to our room before the check in time. Had a drink in the bar then out into Belfast for dinner and a concert. We got back to the room and ordered room service; this was the only disappointment during our stay. They menu was extremely limited; we ordered the pizza which poor, visually and taste wise. We ordered breakfast to the room the following morning. It was excellent.

Stayed here in March, 2023, and could not fault anything whatsoever. The hotel is in a very central location, within easy walking distance of all the main tourist attractions. Rooms were large and well maintained and the breakfast buffet offered a wide choice. Whilst often the hot elements of hotel buffets are served warm/lukewarm at best, here the hot buffet was served very hot and the quality of the ingredients was excellent. Final word must be regarding the staff. All the staff we interacted with, from the booking team through to the front desk staff, were absolutely first class and they could not do enough to assist you, from our need to change the dates of our booking due to a cancelled flight, right through to arranging a taxi back to the airport for us. All the staff were a real credit to the company and give an excellent impression, from a customer service perspective.