Luxury Hotels in Hamburg

Upon arrival, we were greeted by a bellman who wasn’t particularly friendly. Upon entering the lobby, it was confusing to check in. The check-ins are done by one of four people sitting at separate desks that were not approachable. All were on the phone and wouldn’t look up. Finally somebody from the concierge area assured us we would be waited on which still took a few minutes to happen. Once we had our room, our view, which we assumed was of the lake, was of the roofs of nearby buildings. Their website was a bit misleading in this regard. When the word “view” is used by a hotel located on the water, you assume it’s of the lake. Not here. The rooms are very nice and the finishes of the hotel are top notch. I love soaking in a tub after travel but apparently the only rooms that have them are +€400 more per night. I find it unusual, particularly in Europe. If the staff were more interested in the guests, this hotel would be four stars. A five star hotel has bathtubs and represents its views as either garden, city or water views. The Fontenay falls short on this aspect.

The service was exceptionally attentive and very personal. Great location, the flair of a real grand hotel and perfection in every detail form a unique symbiosis.