19 Bigg Market NEWCASTLE UPON TYNE NE1 1UN, Newcastle, Tyne and Wear, United Kingdom
"At 1pm on February 13th, London time, I took a taxi from Newcastle Airport to the hotel. As a result, at another place, the counter operator swiped my child's card for the first time. I could n’t make it out. The child thought there was a problem with the card, and then swiped it with my card. The swipe successfully printed the document. Spend 420 pounds and deposit 200 pounds. Then I walked with luggage for half an hour to the place where I stayed. The location of the hotel is very good, right next to the train station. There are three bedrooms and one living room. The problem was on March 5th, the credit card repayment, I found out how much the child's credit card repayment amount, check the bill, gosh! The child's two cards were deducted four times for 420 pounds for a total of 1680 pounds, and my card was deducted for 420 pounds and 200 pounds deposit. It has been happening for almost 20 days. If I did n’t check the bill, the extra money was lost and the hotel was not found for 20 days. With Ctrip feedback, Ctrip is very serious and efficient, and asked me The transmission certificate and feedback said that as long as the information is complete, if the hotel has not dealt with it, Ctrip will repay the loan first. Things are still being processed, reminding passengers to check in in the future must be careful to swipe the card, to see the text message reminder, later discovered that there are text message reminders to charge four times, but just hurriedly thought that the card is problematic and did not pay attention. Although I believe that the British merchants will not knowingly, but the front desk staff is so unskilled, I did not find feedback to Ctrip or me afterwards, and took the initiative to refund. I think this hotel service can only score zero points (the hotel apartment usually does not see the staff, the front desk is the only time)."