Top 10 Heavenly Village Hotels

The hotel is one of the best resorts in Lake Tahoe. Newly opened, the facilities are new and very clean. Valet $25 per night. It has its own private beach, perfect for golfing. The restaurant caters to Asian tastes. SPA did not make an appointment. But it is estimated to be good. Service is also good. Except for the high price it is worth staying.

bad experience,on my last day around 8:50am housekeeping opened my door i was asleep so not sure if she knocks, around 9:45am a guy literally opened my door he didnt knocked, i was dressed and alone.did not feel safe, beside that there wasn’t a microwave or frige

We ”stayed” at Harvey's, but our experience with customer service was at Harvey's & Harrah's. We had our Anniversary stay in Tahoe over the weekend. Our vacation started a little rough when we had a terrible 1st time experience in a restaurant ”not” on the Hotel properties & I never complain. However, both of these hotels made up for that experience. The staff greeted us kindly at check-in as always. The host at the ”American River Cafe” was absolutely welcoming on Sunday morning September 25th, 2022. I have to say, someone who greets you with a smile shows that you care about your relationship with your customers. 5 stars to that host! Along with that came perfect service and great food!! I cannot say enough about how outstanding everything was. We have been coming to these resorts since 2014. It was our very 1st vacation together after being together for 4 years. We have made these resorts an annual vacation since. My husband proposed to me at the top of Harrah's in 2019 and to this day we keep going back. We have never had a bad experience and if there was any issue it was always addressed immediately. I will recommend these hotels anytime. Aside from some of the negative reviews, some rooms are older as with any hotel in the United States. Everything will not be good as new every time you go on vacation, as with anything things always get worn. Almost all hotels will have renovations going on as necessary. These staff have to deal with everyday hotel upkeep and that upkeep may not always be simple. They wear many hats and should be acknowledged for the hard work and time they put in & mistakes come with nature. This weekend was a great experience and I have more of an appreciation for these resorts given the experience we had prior to our arrival. Harvey's & Harrah's we had a great time and will be returning again in spring 2023!! Amy

My wife and I visited The Landing in August for our anniversary! The landing had such great employees that were ready to serve you. The food was great! The rooms were clean and spotless! Housekeeping were attentive with every little thing. You can tell how much pride they have making sure the rooms were kept up with and how much they paid attention to cleanliness. We will definitely come again, without hesitation. Thank you.

Booked the stay at the Station House Inn for the Christmas week. The room was very nicely decorated and cozy. We didn’t have any issue with the room but with the staff. We had to extend our stay by extra two nights because we were snowed in. On December 28th we were checking out. The office opens at 8:00 AM but no one was at the front desk. We didn’t think much of it as it snowed a lot the previous night, we thought the staff were running late. While looking through locked door, a staff member unlocked the door and asked what we needed. Told him that we were checking out and he told us to just give him the keys and he would give the keys to the other staff. Everything was fine until January 8th when I checked my credit card. Initially when checking in, they told us that there will be $100 hold on the credit card, which will be released. Normal practice and did not think much of it at the time. To my surprise on January 8th the charge was still on the card. I thought it was an error so I called the Station House Inn and spoke to Edith on the phone. I have never been treated so rudely over the phone in my life. She told us that when the house keeping checked the room that day, the comforter for the king bed was missing. This was outrageous and we were positive that we did not take anything. She goes on and on that people people take things from the room all time. I told her if I can dispute this, as I was positive I did not take anything from the room. She said that the she confirmed with house keeping and she was certain that we had taken the comforter. I was upset and hung up and had my girlfriend call. After my girlfriend speaking with Edith, had the fees reversed. Its no even about the $100 but the way she assumed that we stole something in the room. If they were to have either taken the picture of the room on the day off or called to let us know, it would have made the situation a lot better. I know that they only have my words to go by, but also I only have their words to go by as well. How are they so certain that they did not make the mistake with the room numbers? The rooms were nice but not sure if I would ever stay here again! Take a picture of the room before you checkout!

It is a motel that has been refurbished, and the decoration is very trendy. The room is very warm, with heating and cooling air-conditioning and gas-fired heating embedded in the wall. There is still sound when the heating starts, but it is much quieter than the heating under the window. The location is not bad, in the downtown area of South Lake Tahoe, you can walk to the entrance of the heavenly cable car if you go skiing. The room was clean, the bathroom was nice, and the bed was medium to soft but comfortable. The disadvantage is that there is a lot of noise after going to bed at night, heavy footsteps in the corridor, knocking on doors in other rooms, etc. There is no microwave in the room, and there is a charge for using the microwave in the restaurant. The motel is very good, but if the budget is sufficient, try to live in a better place.

Just spent a week at this resort. We had a one bedroom unit. The location is fantastic...right in the middle of the Heavenly Resort area....two blocks to the casino and a few blocks to the lake (albeit a $25.00 per person charge). This was a great base for hiking (must go to Emerald Bay!) and all other activities. The music and bands at night in Heavenly Village were great. Just walk right out your door and you are in the middle of everything. The whole area is very crowded on the weekends. The only problem is parking....you must Valet Park for $32 a day (however, if you trade in or are an owner, the fee is waived). Just walk through Heavenly Village to get to Ralley's Supermarket. There you find everything you need for food, drinks, etc. The workers at the resort were really very nice. I honestly can't think of a thing that was negative.

Yes, the better hotel in Lake Tahoe, but the room type given by the hotel is not the same as that booked on Ctrip. Because there are many people, they have already checked in, and it is rare to carry luggage. They don’t care about the hotel again. This time, I went to the United States and found most American hotels. Will give a different room type, before in Boston, after mentioning the hotel, it was transferred, a little bullying Chinese feeling

The rooms are very clean and comfortable, the decoration is quite new, but there is no peculiar smell; although it is not very big, it can be opened completely. When we went there, it was cooling down, but the air conditioner was very warm, so it felt very warm, but the noise was still a bit loud, so I turned it off before going to bed and added a layer of quilt. The bathroom is also very clean, the space is also large, the hot water is very hot, and the bath is very relieved! Parking is also free. The hotel is in the South Lake Tahoe area, you can walk to the lake across the street, and you can see the starry sky at night. In short, it exceeded expectations!