Mosenbergstr. 22, Manderscheid, Rhineland-Palatinate, Germany
"This is s strange place, it has everything to be great, located near lovely walks around volcanos, beautiful garden with a breakfast ok running through, nice cakes BUT the service is terrible, nobody can basically be either friendly or efficient, they can’t bring you napkins even when you remind them twice, they leave you with dirty plates and empty cups at the same time as taking your second coffee order, the bill took so long that I went inside to pay, nobody could smile (we speak German so I know it wasn’t the language plus I have been several times before and found the service to be similarly disappointing). Still I suppose they sleep in their laurels just because they can as the location makes it!"
"Always the same whenever we come here, service is just short of terrible, apart from one odd waiter who smiled, everyone looks grumpy. We always struggle to order then have to chase several times for either our cake, drinks or both, nothing EVER comes together!! Please please improve your service, you have everything going for you to be amazing!"