223 David Vetter Blvd., Shenandoah, Texas, United States
"Disappointed, I have been in this hotel for two weeks, we are with the covid - 19 in Texas as in the whole world, when I enter the room I disinfect everything and during the days of stay I leave the sign outside the room that says do not disturb and I don't want them to make me the bed. Cleaning or disinfecting the bedroom takes me 30 minutes. The reasons are 4: 1 cleaning, see photo attached it is two weeks that this smile is on the elevator door. 2 the kitchen dish shower works but the sink is plugged, last week it worked badly but in this room it is plugged. 3 I have a digital key, but if you leave the hotel I think after ten to enter the hotel the door does not open and you cannot use the digital key, I ring the bell and call on the phone for almost ten minutes but the night porter did not answer .... I think he used the airpods ... almost annoyed he tells me that I must have the card ... but then why does the bell and the phone exist if nobody answers? 4 I made the chekin through the app and I chose a room on the fourth floor ... on my arrival they tell me that they do not use the fourth floor, they check the state of the bedroom and they tell me that it is not clean ... In summary, little hygiene, little maintenance, little efficiency, the app doesn't correspond to reality. Positive note there is a lady at the reception in the evening very kind. Next week I will change hotels ... and the funny thing is that they advertise the cleaning on the website !!! They say: Hilton's Commitment To You, Our Guests, As We Navigate Through Coronavirus (COVID-19) As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve."
"The Home 2 Suites Woodlands was amazing! The hotel was one of the best priced in the area, close to the show we attended, and rooms were incredibly clean! Everyone of the front desk was amazing! The Woman who works overnight (can't remember her name) was great! we had some problems with one of our group members one night and she did not make a big deal out of it and was understanding after we explained our situation. We did not have the chance to try the Pool or fitness center or pool but the patio out front was a nice place to relax after a long day. Will definitely be back and HIGHLY recommend to anyone passing through or staying in the area for an extended period of time!"
"We housed our client's trainers at this hotel for approximately 3 weeks. All went well and guests were very happy. The Sales Director and GM were on top of everything...great to work with. HIghly recommend staying here if traveling to the Woodlands area."