Top 10 Holne Park Hotels

Check in was poor as queued for some time to be seen, clearly not enough staff. I had arrived slightly before check in time however was told quite abruptly to return later. Previous guests were offered a welcome drink, I was not. The light in the room was flickering badly so called reception, there was no answer despite trying many times. I reported it to reception in person and despite chasing up twice this was not addressed. The cafetière wasn’t cleaned which I also mentioned. I reiterated again when I was asked how my stay was at checkout to be given a blank look and no comment or response, instead almost as if I had not given honest feedback was asked in a rehe****d type manner ‘do you have any plans for the day’ which I’m sure must be scripted since I’d just feedback the issues I had experienced. Asked for a manager to contact me as one wasn’t available and to date have not heard from them. Spa was underwhelming, poolside showers didn’t work, you can’t turn them off. The place was overrun with day guests, many who were drinking alcohol and became loud, not the relaxing vibe I had expected. Sauna’s were cold as guests had left the doors open. The whirlpools are on timers so didn’t get to use them as so many people were already waiting. The bar service was very good, it was very quiet in there. Dinner in Mayflower was underwhelming, the food being just ok. Breakfast was also extremely slow. A lot of attention required for it earn 5* and I had such high expectations.

Beautiful boutique hotel in a fabulous building. Staff were exceptionally polite, helpful & well trained. Food was excellent evening meal and breakfast. We used the Spa facilities which were as good as any we’ve been to. Will come back when working this way in the next few weeks.