501 Camino Del Rio, Durango, Colorado, United States
"There are no words that can describe how amazing the staff is at the DoubleTree Hotel in Durango, Colorado. I booked my stay through the DoubleTree website about two months before our trip. After the reservation was booked, I called the hotel to let them know that this was a very special trip as I was planning to propose to my girlfriend along the river behind the hotel. They gave me the contact information for Jamie Stuntz, who made our trip very special. This trip was my first time visiting Durango; however, my girlfriend had previously visited this hotel on family vacations when she was younger, before it was the DoubleTree when it was the Red Lion Inn. My girlfriend is very close with her parents; however, she does not see them as often as she would like to because they live in Des Moines, and we live in Chicago. To ensure the proposal was extra special, I invited her parents to be there with us. I also hired a photographer for the proposal. This is where Jamie went above and beyond. He worked with my photographer to identify a picturesque location behind the hotel to allow her parents to see the proposal but remain hidden. Jamie also made sure that her parent’s room was in the north wing while our room was in the south wing to minimize the chances of seeing her parents before the proposal. Their room was on the ground floor with the patio, so they could walk out from their room and celebrate with us right away. My girlfriend and I arrived on Tuesday, 10/6/2020, and checked out on Sunday, 10/11/2020. Her parents arrived on Wednesday, 10/7/2020, the day of the proposal, and stayed one night. We arrived after Jamie had left for the evening, but I met with Jamie in the morning. He showed me where the photographer was going to be and where her parent’s room was, so I knew where to ask the question. This helped me relax as much as possible, and just a couple of hours later, I asked the important question……….SHE SAID YES!!! Everyone we interacted with at the hotel was great, including Micki, Elizabeth, and JP. I did not want to be on my phone before the proposal, risking my fiancé overhearing any conversations. Micki spoke with my future mother in law to get an idea of the time they would arrive. Micki also gave me ideas of places to visit in town to keep my fiancé away from the hotel when her parents were scheduled to arrive. On the days following the proposal, we worked with Miki and Elizabeth most frequently. Everyone was friendly and helpful, providing recommendations of restaurants to visit during our stay. There was one minor inconvenience during our stay when the hot water stopped working. I called down to the front desk and spoke to Micki. She let me know that the engineer was checking on the boiler and expected it to be fixed shortly. I hesitated to share this issue; however, I thought it was important to share because Micki called our room back a few minutes later and told us we should have hot water in"
"We have stayed at this hotel 3 or 4 times and always had a good time. Its a very solid option for the area and what you'd expect for the type of hotel it is. Everything is friendly and really much nicer than you'd expect. What was super impressive was how well they took the covid chaos and have streamlined it and created new efficient systems. It is really a sign of good management and staff. The frontline staff have taken the directives and made them work in the real world, that's not always easy to do. It's really exceptional how clean and well run the place feels. The online app request for coffee was answered and delivered in under 5 minutes, you wont get this kind of service at even higher star category hotels, it was really nice. The room is sticker sealed post cleaning, so you know you're the first in, and it felt spotless - tv remote wrapped and all small details paid attention too. Rooms are great, river view side is well worth the cost and higher floors have better views as expected. The Animas Beer Garden on the river is well run and a great place. I hope they keep it open even in the winter, while cold the option would be great. With covid seemingly sticking around, they may want to expand the menu a bit, I am sure return guests would appreciate small changes or a fuller menu. Great place doing a great job during tough times,"
"We decided to stay at Double Tree during our weekend getaway. The price was higher than the surrounding hotels, but the extra cost was worth it. We got a river view room and the view was breathtaking, we had access to the river walk from our balcony. The room was spacious, very clean, the check in and check out process was quick and easy. The hotel and the room were quiet. I was afraid that being close to the highways was going to be a problem but it wasn't at all. We actually walked from our room to the downtown are without any problem. We would definitely stay at this hotel again next time we visit Durango."