"This was our honest experience. First, finding the place. Signage could be better. We had to circle around to find this place, not knowing it was in the old Cincinnati Enquirer building. Having worked for a newspaper and a person who loves history, this was fascinating. The front of the building is pretty neat. The valet service we received was exceptional. Bruce, our valet, went above and beyond helping us with our luggage, questions, and check in. He really made our experience here pleasant, and always remembered our name. I'll admit - the lobby here needs some help, and to add a bit of confusion, there are two hotels here, not one. The lobby is too dark, and should be showpiece. Check in went fine, though remember that you'll need your key to get to your floor in the elevator. Staff was pleasant and wore masks appropriately. Rooms were large, well designed, and comfortable. We walked to Nicholson's Tavern which was nearby. Not sure of the area, I'd keep any walking to daylight hours. Breakfast was a huge disappointment. We're familiar with restaurants and their restrictions during Covid, but a few breakfast bars, prepackaged muffins, coffee and a few bananas didn't cut it. No juice for my son. In fact, not much food was out. We made the best of it and brought it to our room. We only stayed a night so I can't say much else other than Bruce, our favorite valet, was there again to help us pack up our truck when we checked out. Our stay was ok, though I might try another place next time."
"Stayed here 3 nights, 2 adjoining rooms. 2nd floor lobby is strange, mostly because the ground floor seems abandoned and dingy. Nearly every time we came and left, someone was smoking weed in the empty 1st floor space. Due to COVID there is no valet parking. There is also no where to safely pull off a busy city street to check in and unload luggage. There is no information on the hotel website to help with parking and check-in, nor did I receive any information by email that might have been helpful. Carpets in the hallways are stained and not clean. Carpet in our room was also stained, as was one of the comforters. Overall appearance is dated and tired. The AC wasn’t working in one of our two rooms (with outdoor temperatures of 90+). When my son called the front desk to report the issue he was told “I’m the only one here so the only thing I can do is to try another room.” Here’s an idea: call a maintenance person. Or at least sound mildly interested in your guest’s concern. The AC issue was finally addressed when we went to the front desk the following day to report the problem again. Just overall unimpressed with this experience; not up to Hilton standards."
"The room itself was wonderful! The hospitality, or lack thereof, received from the staff was just terrible! It was as if they were being put out to answer any questions. My check in process was horrendous. "