Top 10 Hotel Granvia Osaka Hotels

Stayed 2 nights at the Ritz Carlton earlier in the week during my first business trip to Japan after Covid. Must confess that was really impressed. Excellent service, great staff and in general hotel very well equipped. Room was spacious, clean, with a great bed allowing for very good night sleep, very good performing wifi, great bathroom very well equipped including a very nice set of salt for the bath. Definitely hotel gives a lot of attention to detail and you can see it during your stay. There was an air purifier in my room, which was a bit noisy, so I had to unplug it during the night. This didn't bother me at all, but maybe something to check by the hotel management. All in all, perfect stay. Will definitely return on my next trip to Osaka.

The service is excellent. The breakfast is delicious. The scenery is extremely beautiful. It should be the best-decorated hotel in Osaka. The service attitude is enthusiastic. It is just too troublesome for minors to check in alone.

My family has a good experience with the service and location. It's unfortunate that they're planning to remove the in-room washing machine, which could be a drawback for future stays. Hopefully, they consider replacing it with an alternative amenity.

We stayed for 5 nights at Mimaru Shinsaibashi East - it was the largest hotel room we’ve ever been in Japan. The rooms were clean, tasteful, and they thought of everything - I especially loved that you could rent items like an Apple TV, UNO cards etc. They also gave you coins to redeem for little things like sake tastings and snacks which was very fun. The hotel is centrally located and surrounded by eateries, convenience stores and it’s around the corner from a 24hour supermarket - it’s a really great option for a family. It is a short 5 minute walk from the main Shinsaibashi shopping strip, and 10 minutes to the Glico man. I would definitely try to stay here again when I come back to Osaka!

We stayed here as a family of 4 - first time in Osaka. We loved it! We enjoyed walking to the markets, near two railway stations and lots of great options to eat nearby. The rooms are spacious and we loved the fact we had a mini kitchen and the kids found the bunk beds comfortable. The area around Namba is so lively and kid friendly too. We would buy breakfast at the Lawson across the road and even eat at the places next door. They provide soft drinks for free in the afternoon and coffee from 7am. I can't fault this hotel for value and location. You won't regret it! Even getting to Universal on the train was easy. Was safe to walk around at night with kids. Staff very helpful as well.

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

Firstly nice hotel with magnificent view !! This is before all the problems begins !! First I book a deluxe double room and they told me they don’t have a deluxe double room !!! Then they claim deluxe double room means king bed ! Then why call it double room ?????? Secondly, almost got scammed at the breakfast. I was given 4 voucher for 4 nights and I asked the counter if I can use 2 voucher concurrently as I am with my wife. They replied ok. on that day, I presented two voucher to Cooka manager (I came with me and my wife) and they still issued me a invoice to pay for additional guest !! One voucher is for 1 guest and if I give 2 voucher, it is for 2 guest !! And they tried to charge me extra !!!!! Seriously, this is a scam !!!!!! After quarrelling for some time, the manager and another lady told me I have to pay for Tmr breakfast!!!! I was shocked !!! If I eat Tmr, then I pay for the break fast !!!! If I don’t eat, they expect me to pay for what ?? Outrageous Scam !!! Please see the picture attached !!! Cant believe I almost got scammed !!!