Top 10 Hunan Hotels

Check in was very slow, parking is detached from the property and is an additional $15 a day- the parking was disclosed prior to arrival but no other option exists- if you want your room cleaned, you must specify it in advance- this was never disclosed in person during check in. The next day when no cleaning happened I inquired at the desk was told not only should I have been told verbally while checking in, there were also notices of such policies on the mirrors in my room- I later checked this in my room and there were none- I let them know that I did want for sure the next day and 2 different desk employees promised it would be taken care of the next day- the next day no housekeeping occurred and I informed the same 2 staff members that it had happen again & was assured they take care of it… needless to say they did not do anything. The hotel should be embarrassed if not only their policy but also their incompetence at the front desk…. I will never set foot in this property again- room needed a deep cleaning overall too….

First time ever in Evansville, so I didn’t know what to expect. The location is right off the Lloyd “Expressway” (I use that term loosely), on the western edge of the city. Despite the expressway not exactly being so, it’s not that far of a drive to downtown, maybe ten minutes, depending on traffic and lights. There are several restaurants near the hotel, and a movie theater in walking distance. I arrived early just after 10AM not expecting a room, but George (I think that’s his name), found one and allowed me to check in. He was very friendly and welcoming, a nice start to the experience. On the way up to the room, I notice the place has an older style, possibly 1990s. It’s possible it was something else beforehand. The halls were clean, and so was the room when I did check in. Bathroom is typical size, TV has a decent selection, bed is comfortable, and area is very quiet. The AC does its job keeping the place cool. The only issue is the ever too present weak water pressure found so often in hotels. Breakfast was in grab n go bags, due to the virus. Coffee was available in the room. Pool is the average size, but there is no spa. There was at one time- you can clearly see where it was. Not sure why they took it out of commission. Not sure if my travels will take me to a Evansville again, but if so, I will stay here.

Poor communication marred our two-day stay. Right away we had a problem with the air conditioning. A call to the front desk resolved the issue, but it would have been nice to know how to operate the cooling system. There was no information about how to operate the TV. We stream TV at home, but this system was incomprehensible. The front desk staff said there are no written instructions and offered to “come fiddle with it” but we declined. We were stunned to come back from a long conference and find the beds unmade late afternoon. When asked about housekeeping, the front desk staff said housekeeping is “by request only.” We were not told this upon checking in, and we found no such information in the website (or anywhere else). Occasionally, hotels stress their efforts to reduce waste and tell guests how to let housekeeping staff know if no towels, etc., are needed. No such information was posted in our room. This is not a big deal, but the issue underscores what poor communication there is in this hotel, especially given its price. Front desk staff members were effusive in their friendliness upon our check-in, but the hotel experience suffers overall from inadequate communication and poor services. I expect more from Marriott.