213 Ocean Street, Hyannis, Massachusetts, United States
"I want to share my recent experience at this hotel so you decide if it’s for you. My severely disabled adult daughter traveled with me. I requested an early check in since it’s Covid time and I was hoping to keep her out of public toilets when I change her diaper. After reading recent reviews, I realized it probably wouldn’t happen. We arrived around 1:30 and I asked if the room was ready could we check in? The manager was trying to oblige and got on the radio and told them to clean the room for us. ( Gave me a bad feeling knowing someone had been in the room right before us, my Covid paranoia setting in). I was told the room would be ready at 2:30, it wasn’t. This scene repeated itself a couple times and the room was finally ready at four. I want to back up and add when I went to the desk at 3 pm, like instructed. I expressed my concern that I couldn’t even get her in the building and had no place to change her diaper. ( there is a flight of stairs leading to the lobby). They gave me a parking placard to put on dashboard and told me where to park for the room. So we went there and waited, I changed her diaper on the back seat of the car. At four we got into the room and at this point I’m wondering just how clean is it?! I was happy with the room and the little “balcony outside “. One of my complaints is NO Shower curtain on the roll in shower. NONE. Even the cruise ships have a curtain along with a drain in the middle of the floor. What a mess, water everywhere. On the second day while enjoying the little balcony a Range Rover pulled up, the happy family got out with suitcases in hand. It wasn’t even noon!!! So my daughter and I walked down the street and around the front of the hotel so I could talk with the front desk. (There is no other way, except driving, to get from the accessible room 320 to the lobby, every path ends in stairs) . So that walk follows a road that leads to the front of the hotel. When we got to the lobby a different woman was at the desk. I voiced my complaints regarding the day before, indicating they don’t even have a way for her to enter the building, I have to leave her out front. The woman tells me “yes we have a elevator behind you that goes to the street and a bathroom down the hallway “ WOW! Would have been nice if one of the three people that were behind the desk the day before had told me!!!!!! You can’t see the elevator, it’s hidden nicely in a corner, which is good so kids don’t play with it. But you need to tell your wheelchair users ! The hotel was very convenient to the ferries and the JFK memorial park was down the road. The center of town we had to drive to (good luck finding wheelchair accessible street parking) most of the restaurants were downtown. I don’t know if there is any comparable hotel in the area with a roll in shower. Oh they use a temp agency for their cleaning, that’s probably why no one listened to the manager and cleaned the room."
"Recently a friend and I made a day trip to the island of Nantucket, Mass. and not wanting to drive back home to R.I. in the dark, we booked a night’s stay at the Hyannis Harbor Hotel conveniently located across from the HyLine ferry dock. It turned out to be a great decision. The hotel’s parking area is made safe by accessing with our hotel pass key and we were also able to park fairly close to our room. Both the bedroom and bathroom were clean, spacious and well lit. A fridge, coffeemaker, safe and iron were provided. Our biggest surprise were the hotel’s plush, cozy bathrobes awaiting us. The lobby with its fireplace and comfortable seating was perfect for relaxing and looking out to the harbor. Shanice, the concierge, was professional, polite and very helpful. Being women “of a certain age”, we don’t have fancy gadgets or apps so we asked Shanice if she would print out the directions for our drive home in the morning. She very kindly had the directions ready for us when we returned from dinner. I would not hesitate to recommend the Hyannis Harbor Hotel and would definitely book with them again."
"My husband and I have stayed at this hotel at least once a year, sometimes twice, especially since they built the year round building. We always book a suite when available. We were actually there in February, then went back Sept 7-11. We stayed in the premium suite and were very disappointed in the cleanliness of our room!! When we first walked in, we did not get that fresh, clean smell. It was like nobody had stayed in that room for a while, so they did not do much to clean it!! After the first night, we noticed the sheets did not have a fresh smell either, so I asked for new ones, and changed the bed myself. When I took the sheets off, there was a stain on the mattress pad!! There were handprints all over the inside of the slider in the living room, quite a bit of mold in the shower and stains on the rug in the bathroom! We told the clerk at the desk on the way out, she said she would pass that along. In these days of Covid, cleaning should be at a higher standard, not a lower one!! When I got home I wrote an email to the General Manager of this hotel, I still have not had an acknowledgement of that email!! I was very frustrated that I got no response at all , so after 10 days of not hearing back I sent an email to the Director of Operations at Newport Hotel Group, that owns this hotel. That was Sept 22, and I still have not heard anything from him either. This is not an inexpensive hotel to stay at, and it is very frustrating when you have an issue and no one will even acknowledge your emails. I don't know if we will even stay here again."