33 Key Street, Ipswich, Suffolk, United Kingdom
"I chose this one for an overnight stay, whilst meeting up with friends in the area. I find Premier Inns are more consistent than other lower cost hotels, so was comfortable paying a bit more than the cheaper alternatives. It’s not the easiest hotel to find. It’s on a two-lane one way system with a bit of an excursion if you miss it (as I did). However it’s in one of the more interesting parts of town and minutes from the quay for a nice walk and take in the fresh air. The hotel reception is on the first floor with the restaurant. Check in was efficient and friendly. Access to the resident corridors required the room key; reassuring as it is possible for anyone off the street to reach any floor without going by reception. I went for a disabled room as I was expecting a wheelchair bound friend to join me (who didn’t in the end). Rooms are of a reasonable size and practical. Tea and coffee facilities are always welcome. A largish TV and desk is provided, where you could connect a laptop to the TV if you so wish. Bed was king size and the mattress comfortable. In other words the standard I’ve come to expect from the chain. I feel it’s worthwhile mentioning some minor issues I had, none of which would be showstoppers for future visits. The biggest one was mobile phone reception (carrier reception, no so much wifi). I couldn’t get any service in the room unless I was near a window, and then it was, at best, flakey. This is a major concern because when I’m away I need to be contactable. Free wifi was available, although it was fairly lousy. You certainly couldn’t stream Netflix with it, and it was barely able to download a few emails, although I was able to send messages no problem. The room was booked for two people, but there were only towels for one (and insufficient pillows by my preference). No issue in my case, but presumably reception would have been able to sort this. My room was on the first floor. The area around the hotel is quite busy with two-lane one way roads carrying lots of traffic. Insulation was excellent, but I did open the window to see what the noise was like, and I would have found it too loud. Thankfully air conditioning was available, although the control panel doesn’t have a backlight and it was difficult to read the icons to get it working. Bathroom was ok with grab rails for disabled needs. Disabled rooms either have shower-only wet rooms or low level bath. Basic towels are provided but a flannel is not. For soap and shampoo it seems to be a generic, no-nonsense dispenser for either shower or sink. Shower was ok, with large controls suited to those with low dexterity. The bathroom had one emergency cord with a reset controller. This is well placed for the shower and toilet, although two may have been better as the sink area was a bit out of reach. I usually don’t pre-pay for breakfast as there’s no particular advantage in doing so. The breakfast room is not massive but there is plenty of comfortable sea"
"Not guests of the hotel, my husband and I pooped in for breakfast and, quite honestly, wow. It was 9.45am and breakfast stops being served at 10am, however we were welcomed graciously and enjoyed such warm hospitality. The coffee - from a machine - is Costa coffee and was so delicious we stayed for three cups each! The cooked breakfast was truly one of the nicest I’ve had and it was a lovely added bonus for myself that they had gluten free bread they toasted for me. The staff were warm, friendly and an absolute credit to the Premier Inn chain. Thank you Premier Inn ... I have no doubt you will be seeing us again. "
"Yet another great stay at the Quayside Ipswich to see family. We stay every year for a week and find all the staff so helpful & can't do enough for us either. It is always clean & tidy & you get an excellent nights sleep. The location is fab too as you can walk to the marina & the town centre. Thanks once again & see you next year. I hope the celebration chocolates got shared around!!!"