Top 10 Isla Bonita Hotels

We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful. One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled. Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with. After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites. I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.

Very nice hotel and amazing food. From the start we stay in Royal Level Hotel the last week of march. One think the weather was not the best , few showers around 20 degrees. Room was lovely and clean every morning. Reception helpful always sort our problem mostly direction to different part of the hotel 🤣. We was all inclusive that means every cocktail and alkohol was for free( we never paid for drink ) only charge was for pool table. Royal Level customers got two lovely heated swimming pools ( only for royals). We spent most of the time there. You can used all of the swimming pools barcelo active is well. This hotel is perfect for different kind of people . My wife got the quite area. Kids got kids clubs ( painting, circus , surfing 🌊) . I used lots of staff from Barcelo Active gym is dissent enough to do proper training. There is around 7 swimming pools in both of hotels . The most best was food . The restaurant got everything what you need . Breakfast different kind of eggs pancakes . Spanish meats and different kind of cheese 🧀. Milk section . Bread section . Smoked fish avocado guacamole enough for everyone. For lunch we used barcelo active restaurant for one reason they got pizza burgers hot dogs for my little one . In the main restaurant you got more adults food🤣. Dinners every day something different. Fishes cod , salmon every day but there is special different fish almost every day shark, marlin evil fish 🐠🐟, steak 🥩 every day different kind of meat like pork , lamb 🐑 different day , was a Spanish day , taco day , Asian day . And huge cheese section and my wife and kids cake section 🍰🎂. Table service lovely wine and cocktails. I love Italian food and seafood and I can tell there not even close to Italian 🥴 the same with Alle carte restaurant we booked Italian dolce vita seafood ravioli disaster pizza pretty good tiramisu very good. Kids love it not me🥴 what else guys remember that's volcanic island around the hotel didn't looks great but on the back of hotel near the heated pools there is back entrance perfect place for snorkeling 🤿 and really relaxing rocks with planty of crabs 🦀 we want to say thank you for a staff specially Hannah from kids clubs . Was absolutely amazing holiday

This has been the most wonderful holiday. I'm standing here looking at The Arrecife Gran Hotel and Spa and I want so much to run back in. Its a marvellous hotel but it's the staff that are the heart if it. They are the most friendly and helpful staff that I have ever encountered. The reception is not the old counter style, it is 3 beautiful tables and comfy chairs and there are so many of the reception staff and they all seem to speak English so well. I must give a shout out for Ruth who is just starting her career as a member of the reception staff. She was courteous and friendly and helpful despite being very new to it all. Our room was an Ocean view suite and it was perfect A very large room with a sofa and coffee tables for relaxing and a table and chairs at the floor to ceiling corner glass windows showing the fabulous view of the Bay and harbour, so beautiful. Everything is automatic so when you open your door the curtains swish open to reveal the magnificent vista. Little sensor lights pop on at night to guide you to the toilet and back without all the main lights coming on. There was a bottle of tasty prosecco to greet us, a coffee machine, pods replaced everyday also a kettle but do bring your own tea bags. Two small bottles of still water are provided daily too oh , and chocolates.The bed and pillows were so comfortable and the room was almost soundproof. Could fault it. Now for food. We booked B&B but when we arrived they offered us a couple of deals and we availed of both. One was book some meals at their buffet and the more you book the cheaper it becomes so we booked 4 nights which I think worked out at about €22 each per night. Then they offer a clever deal where you agree to pay a certain amount in advance to the hotel, to spend in the hotel and they give you a little credit incentive on it . For example, we paid €130 and they added €10. Brilliant idea. Breakfasts were fabulous, everything you could ever want. Warning , if like me you don't like much salt then tell the chef ' sin sal, por favor ' they use rock salt and its very strong. One of the Breakfast chefs was a wonderful lady called Anna. She was so lovely and also helped me with my Spanish every morning that she was there . The buffet meals are themed but it was all beautiful, plentiful food and not a bun fight, plenty of room. The Sky bar Blue 17 on the top floor is a must. The view are incredible and the food is very reasonably priced for such a fancy place. We didn't realise they had entertainment up there and sadly on the two occasions we went up there we missed it but never mind there is always next time. The sun lounge terrace was lovely but being lined up on beds on a terrace is not for us or the beautiful but small indoor pool when you have the beautiful sandy beach and clear sea just outside the hotel. The area is fabulous for food and drink though. The Spa was gorgeous and we had a free spa session included which was lovely but I also bo