251 N Narcissus Avenue, West Palm Beach, Florida, United States
"Pro: 1. New Hotel that has fresh linens, clean rooms and an attractive foot print. 2. Inviting pool and nice bar with good service for food and drink. 3. Good food and bar drinks with a nod to a rather delicious breakfast menu. Cons: 1. Rooms are already dated and dark, small standard rooms ( think cruise ship size) and a rather silly peek a boo wall that allows you to watch your partner sit on the toilet or shower. Stupid. 2. We heard everything in our room, from conversations in adding rooms to loud constant bangs from the downstairs doors to the hotel(we were placed over the main entrance) to loud party music from an adjoining room which required us at 230am to move to another room after I threatened to call the police. 3. While the rooftop pool is lovely, you are exposed to cooking odors (meat and fish) for most of the afternoon and while you might pay upwards of $700 a night for a suite you have no guarantee you will be able to use the facilities - there simply are not enough chairs to accommodate hotel guests. You might send your day siting in the lobby. We were disappointed in our stay at the Ben in West Palm. We appreciated the newness of the hotel and the cleanliness of the room and hotel as well as the comfort of the bed and fresh linens. However, at 350 square feet, standard rooms are crowded with large furniture and lacks basic storage. The room has four small draws and a closet and that's it for clothes storage. We also found the room darkish although leaving the curtains to the room open did bring in sunlight. Room service was very good and unlike the West Palm Beach Hilton, maid service can be provided on a daily basis upon request. Some cleaning staff were seen not wearing masks. The lobby shares the space with the hotel's restaurant and is comfortable and inviting. There is also a separate elevator that will whisk you to the pool deck. The Gem of the hotel is the rooftop pool with chairs and lounges that line the perimeter. The hotel's rooftop bar if off to a side and there is a desk area for those that are zooming. Lounges are very comfortable and are lined with Terry cloth liners. Pool towels are absorbent. We had mixed feelings about the pool space. The space is inviting and has great views, but there is also a strong woof of cooking odors that some will find unpleasant. Strong and loud BOOM music is played non stop which can also be annoying to guests wanting to speak to other guests or relax. The worst aspect of the pool is it's small size. It is very possible that you may not be able to enjoy it as the small space fills up very quickly and simply cannot accommodate all guests. This is disappointing to all guests but especially for those booking more expensive suites that can cost upwards of $700 a night. It is very possible that guests will just sit in the lobby hoping that she random chair by the pool becomes available. It's a major design flaw. BOOM BOOM BOOM "
"The Ben is a sophisticated, modern property right on the waterfront in West Palm Beach. Rooms are well appointed, many have balconies and details are not lost here. I've stayed in 3 hotels during the pandemic and this was the one that seemed to take it the most seriously. Front desk staff stood behind their plexiglas shields (unlike other hotels which had the shields but would walk around them to talk to guests!) and were fully masked. In room notices remind you what the cleaning staff did to disinfect your room. TVs can be controlled touchless using a website on your phone instead of a remote control. But, remember, this is Florida, so many of the guests in the hotel do not take the pandemic seriously and were not masked in indoor spaces, including elevators. There were not capacity limits suggested for elevators and tons of people eating indoors at the Proper Grit restaurant. Speaking of Proper Grit, which is where breakfast is served, service is a mixed bag. Some mornings I would wait for quite some time to be seated, and while waiters were incredibly nice and service-oriented, they wouldn't always be fully masked. When food service personnel aren't fully masked, it really reflects poorly on the overall safety of guests. The rooftop restaurant is lively and a fun place to enjoy a drink or meal, but keep in mind that the bar itself is packed with unmasked people - you're better off sitting at a table. I also noticed that of all things the front door to the hotel doesn't open automatically so everyone is touching that door handle over and over - make sure you wash your hands when you get to your room :) There were a few service hiccups. I used the Bonvoy app to request various things during my stay - for example, there are two paper coffee cups in your room but after a 5 night stay you'll need more, so I used the Bonvoy app to request some. They were quickly sent to my room and left in a bag hanging on the door handle. One night I asked for two wine glasses to be sent to my room, but never received a response in the app. Another day I needed more toilet paper, the request was acknowledged but never delivered. Follow up could be improved here. Overall, this is a great property and I'll be back, but they could make a few pandemic-proofing enhancements."
"We liked this hotel. It is well built to a high standard. The quality of the furnishings and fixtures is very good, and there is a nice vibe to the design. Cool features like a sliding shelf unit that provides a window into the shower, night light in the bathroom and little lights that light your feet if you get out of bed at night are nice touches. Check-in was a bit underwhelming. The person helping us made no mention of our Bonvoy status, and no amenities were offered. Our room was on the small size for the type we booked, which was surprising because the hotel was not at all full. Quibbles about the room were too few hangers, only one bar of soap, no plastic liners for the ice bucket, and no extra roll of toilet paper left in the bathroom. Also, nothing seemed to dry even with the AC on, so we had to swap towels. But, the building is solid and quiet. We heard a bit of noise from outside, but that's beyond the control of the hotel. Be careful after January, though, with the water view rooms below say the fourth floor on the south end of the building. You are going to be looking into (and they looking into your room) a huge new Italian restaurant being built across the street. Noise could also be a factor depending on what time they shut down, since they have lots of outdoor space. As far as COVID protocols, we weren't very impressed. There was no way to enter without touching and pulling on large door handles. We saw doormen there a few times, but not consistently and certainly not much of the time. We never saw anyone cleaning the handles. Also, staff did not make any attempt to remind customers of the Palm Beach County mask requirement for indoor public spaces. Two maskless people walked in when we were going to our room and went to the front desk. No mention of the mask requirement was made, and they weren't very happy that we told them we would not be sharing an elevator with them. Oh well. Also, when we checked in one of the front desk people offered to show us our room for approval but expected to ride up with us in the elevator. Nope."