TOP 10 Jacksonville Hotels

The agent making the reservation assured us the beds were firm - FAR FROM IT, they were very soft. Room service is only every other day - for a place costing well over $200 per night - that is ridiculous. No complimentary breakfast either. So many cost cutting measures that for this price, we will stay elsewhere from now on. Told housekeeping about a sulfur rotten egg smell coming from bathroom drain in our disabled access room, but nothing was done about it. And - furthermore - beware when making your reservation - if you think you will get military discount - be advised that only applies to active duty military, not retirees. I complained to Marriott about being denied the military discount at the Courtyard Mayo Marriott in Jacksonville FL. Number 1 - Their own agent handing the reservation knew we were retired military yet quoted us the military rate - that alone should have enabled a refund. Their agent made the mistake, not us. Number 2 - I looked at the website just the other day and it just says ”government/military” does not specify ”Active Duty military” - the Marriott's response said their ”policy” is active duty, etc - but nothing about making sure the drop down menu online makes that clear. Number 3 - Our daughter's husband is at that same Marriott - checked in on Sunday, 26 Feb - and RECEIVED the military discount and he is retired military. This policy is not being applied equally, that is for sure!! Very disappointed about the ”bait and switch-ness” of all of this.

Staff is very gentle Like the location near Mayo Clinic I’m a patient there that’s the reason I go to this hotel that is near have a kitchen and is very clean! Pet friendly and I can be with my dog I highly recommend this hotel specially to those who goes to Mayo.

Overall, I think this hotel is a solid choice, especially if staying on business. * Hotel staff - friendly and helpful * Rooms - a bit above average * Food - not much of a selection on-site, but plenty of other options near by * Club level - this is where ”staying on business” comes into play. Nice, easy and quick breakfast. That's really the only reason to visit the club, the rest of the day they don't offer much, not even bottled water. Would I stay there again? For that price....on business... yep I would!

I had a very short stay at this Residence Inn. The location was convenient to UNF and the Town Center where I had meetings. I arrived at the property very late and received a great welcome from Brian at the front desk. The room was large and clean and well laid out and appointed. I had to leave very early the next day, so I pretty much just set the alarm and went to bed. Unfortunately that is when the drill team started practicing upstairs. I’m sure the people did not mean to stomp around, but the sound carried clearly. I highly recommend getting an upstairs room to avoid being the stompee vs. the stomper. I eventually got to sleep but drill team practice resumed around 4 a.m., 30 minutes before my alarm time. I just got up and started getting ready early. So, the location was great, the front desk was great, and the room was great. The soundproofing is just not good. Again, get a second floor room, and you should be fine.

The location of the hotel is 8 minutes drive from shopping mall, free parking. The room is not too big, the bed is very soft and the bed is a duck down duvet. Basically it is clean and tidy, but the hangers in the closet are dusty, equivalent to a domestic 3.5 star hotel!

It was ok But very small rooms Not too comfortable not enough room to put clothes

There is parking lot The hotel environment is good. The steak inside the hotel is very good and worth recommending. American hotels are basically very old, don't have too much expectation.