Top 10 Japa Hotels

Excellent in every aspect of our stay. This was our first stay and we didn't want to leave. Outstanding service, beautiful rooms, excellent restaurant. We loved the location, the peace and quiet and the attention to detail. We look forward to staying there again and will definitely recommend it.

Breakfast was quite generous. Traveling around is quite convenient. The hotel rooms are generally neat and tidy. The room was bigger than expected. Suitable for business stay. Will choose a new home next time.

The environment is very good

Hotel desk, parking, valet attendants were always kind & helpful. Room was comfortable & clean. Work out room & amenities well taken care of. Convenient location. Great breakfast, good food at restaurants - all the above I give 5 stars. However the organization of restaurant in the evening needs major attention, which is sad because the food is excellent, and so I give 2 stars as I’ll describe below. For our evening dinner we - and other guests waited more than an hour for food. It was obvious they were understaffed but no one checked in with us and it was hard to get their attention. When our food arrived, they forgot my elderly mother’s meal. Wait staff continued to not check in with us - and we felt ignored. Finally we spoke with staff and they got my mothers meal…about an additional 45 minutes later, we actually ate together. I complained to the restaurant manager and I was treated disrespectfully. I felt her meal needed to be compensated. His reply was “No - well she ate it didn’t she?” I was stunned by his rudeness and stood my ground that a 5 star hotel should not treat their guests this way. A waiter saw the ridiculous exchange and ended comping her meal. I noticed other hotel guests were frustrated too and had similar issues. At the very least all that needed to be done was for the staff to communicate,”Please be patient with us; were understaffed” etc. -That would’ve made a world of a difference.

As always this was was an excellent experience. The staff is what makes this hotel! It is situated in a great location with easy access to transportation and great restaurants within walking distance. Very secure with no issues. The rooms were very clean. Comfortable beds. Hot water and AC. Quiet sleep. The Santa Fe breakfast is the best I have had in a hotel. The staff at the restaurant was always welcoming and they will make anything you want. Overall, I would rank the experience as a 10!