16 W 621 S. Frontage Rd, DuPage County, Illinois, United States
"My wife and I booked a Groupon overnight, and it was our first time at the CL. Check in was easy and it was easy to find our room (#114). The room had a HUGE whirlpool tub and a shower (one wall fixture and an overhead fixture for "steam". We never did figure out the steam part - the wall controls for it didn't seem to do anything (hence no sauna effect), but the shower was nice. We had the water temperature maxed out and could still stand under it with no discomfort, so a suggestion would be make it hotter! The decent sized bathroom had a toilet and bidet, but not a single towel rack. Odd. The bed was a king bed with 4 pillows. Most of the lighting controls for the room were on the headboard - but none were labeled, so we had to flip them on and off to figure out what they controlled. There was an electric fireplace next to the hot tub that I had to ask for help to get it turned on. Once I was told where the "on" switch was it was easy to control and added a little ambience, though a "luxury" place would had had a gas fireplace. The room had a small fridge and desk as well, and a small coffee maker and microwave. There was no coffee creamer, and only styrofoam cups (ceramic mugs would have been standard "luxury" items). The king bed could have used a blanket, though the heating unit in the place did a good job of regulating room temperature. The bed was hard for us, but we have memory foam at home. And the sheets/thin duvet seemed to be tucked in too short to cover us up all the way. One more thing to note was the dead bolt wouldn't lock - it was out of alignment. There was a manual safety latch on the door so nobody was getting in, but again, it's that "luxury" thing. There were too many little things that could have been better. We'd stay here again because it was "nice", but we wouldn't pay full price, and if we want "luxury" we'll go to that other place."
"I have reservation for a swimming pool suite in February and lord I pray no bugs I'm coming 5hrs away from home and all though I go off majority with reviews, there still is an unsatisfying amount of bug reviews... I pray this is not the case this place looks really nice"
"If I could leave no stars and a review I would. This was our first and last time staying at this place. We drove 3 hours to this place with the hope of having a nice worry-free stay. There wasn't a smoke detector in the room, a room that had an electric fireplace. The shower leaked from under the glass onto the floor making it very slippery. The vents were packed with black dust and there was mold in the shower. The phone that was in the room didn't even work.When we brought this to the attention of the office staff they shrugged off the smoke detector as a maid probably forgetting to put it back up after replacing the batteries.They said they would move us to a different room when we got back from dinner. That said room was sold and occupied when we got back to our room forcing us to stay in our dangerous room. The next day we spent exploring Chicago and when we got back to our room the young kid in the office inspected our room and stated that our room was obviously falling apart. He assured us that when he brought it to the attention of the manager in the morning he would find the room unacceptable and refund our stay. The room we were finally moved to reaked of cigarette smell, the kid employee was obviously flustered so we took pity on him and stayed in the room since we were guaranteed a refund. We had to take off at 8am the next morning to get ahead of the snow storm coming and we were assured the manager would call us at 9am to follow up and complete the refund. I called him at 10am myself to get my resolution. He said because we stayed he would only give us a $50 refund. Which tells me he wanted to quickly get rid of our complaint so he wouldn't be inconvenienced. I assured him that I would take it upon myself to contact the proper people to report the issues that I had i.e. the fire marshal for the fire detector and lack of a working phone to call 911. He then stated he would not be refunding any of our $330 since I would so that. If you have no standards and are looking to spend alot of money for a run down place that doesn't have any integrity, come to the Champagne Lodge. The pictures taken when they first opened are false and the resolutions one employee assures you with will not happen if you question the manager"