97450 Overseas Highway, Key Largo, Florida, United States
"My husband and I were key hopping after a cruise. We stayed here on our last night in the keys, but we both wished we would have just stayed here. It was so beautiful, and we had a free suite upgrade from our Marriott rewards card, and were able to get a Villa - which was very cool. Check in did take a while - not sure why, but they did offer us free Pineapple Mojitos while we waited, which were delicious. Then they offered for a golf cart to transport us to our villa, which was very convenient. The villa was nice - although in need of a good deep cleaning (window wells had bugs). The upstairs bathroom had no hooks or towel racks to hang towels, so we just hung them up over the tub, since it was separate from the shower. Other than that, the bathroom was Huge and very elegant, as was the bedroom. The hotel is very beautiful and sits right on the beach, which is lovely. The pool area is very nice, too, although it was chilly during our stay so we only used the hot tub (which was Really hot). Service was excellent. Our only issue was the restaurant options at this hotel - they were ridiculously overpriced and the menus were extremely limited. We also were offered either 2 complimentary breakfast vouchers OR a certain number of points towards our Marriott rewards. We opted for the breakfast, so we went to the breakfast restaurant and were seated right away. It was quite busy, and since it was a buffet style breakfast and our hostess hadn't given us a menu and only said "enjoy" and walked away, we got up and served ourselves. The server did come over to get our drink order until 10 minutes after we had already started eating. She did not say anything about the set up or the price of the buffet. It was only after we gave her our voucher for the meal that she explained that the voucher only covered pastries and cereal - not the hot food. I think she felt bad for us so she didn't end up charging us for the difference, and she said that that happens all the time...she was really nice about it so I don't blame her. I just wish someone had explained that before we ate - or even at the time the front desk had offered us breakfast. The food wasn't even good, and they were charging $38 per person for the "upgrade", which included watery eggs and half cooked bacon. We also ate dinner at the Grill, which mostly serves $30 sandwiches, and even my pasta had no flavor at all. Our server was the bartender, and he was really nice and attentive, but we really weren't impressed by the food or options on site. We would definitely stay here again, we would just eat somewhere else. The service was great and the resort and grounds are beautiful. There is another Marriott Resort in Key Largo - it is definitely more outdated - but Gus's grill at that location is lovely and has really, really good food."
"We were incredibly impressed Playa Largo on every level... We arrived in the peak coronavirus crisis (well, I guess we do not know if it is the peak...) but a stressful time regardless. Nonetheless, their service was impeccable - the level of cleanliness was incredible - all members of the staff were outstanding, smiling, friendly, professional. We were very impressed with how clean everything was - and how much attention they paid to cleanliness and sanitizing. Our room was fabulous - spacious and well organized - loved the bathroom, bedroom comfortable, living area was great - and a patio that went right out to the beach so we could see the sunsets.... The noise level was very quiet -- very good insulation - although not as good from the upper level (we were on 1st floor). Really liked first floor and we recommend since you can go right onto the beach. To maintain "social distance" we rented a cabana - we loved it... highly recommend. And the SPA - amazing.... If they can do this well under such stressful circumstances - I can only imagine how outstanding they can be in normal circumstances... highly highly recommend. We hope we can come back when life is less stressful...."
"I want to say this trip was planned months in advance for our spring break vacation. Although there was talk about the Corona virus we decided being from Florida we would drive down and soak up the sun. I called the front desk and spoke with Malinda several times and she always assured me that the hotel is taking every safely precaution. When we arrived the hotel couldn’t be any cleaner, staff were wearing gloves and have to say everyone that we encountered were risking their health to take care of the guests. That speaks volume! Thank you all for making the days we did get to stay safe and wonderful. We will come back and enjoy the hotel when this all clears up. Thanks again to all the staff!!!!!"