38 Deborah Drive, Lancaster County, Pennsylvania, United States
11.6km from Lancaster Airport
28.1km from Lancaster Station
40.5km from Elizabethtown Amtrak Station
"My husband and I booked a 2-nght stay just as a getaway. The property is very nice but with construction on the road at the entrance we initially had a hard time finding our way into the grounds. Problem solved with a few quick turnarounds. Arriving after posted check-in we were told our room was not ready at the time. A few minutes later it is was ready and we were escorted by the room manager. Initially, I was a bit disappointed in the size of the room ( Parlor Suite ) which I had expected to be larger based on the website pictures. Also there was a problem with the room key card which would not activate after several attempts and re issuances by the manager. While waiting for the manager to return with another key I looked into the mini fridge and it had food in it from the previous occupants. OK...did not get a good feeling about the attention to cleaning in this room. We were asked to wait until someone could look into the housekeeping issue. I then suggested that another comparable room would be a better idea as I was not feeling comfortable with the whole situation. The room manager came thru and escorted us to a beautiful room on the other side of the property. Spacious and elegant. I had read reviews prior to our visit indicating the walls were paper thin and we were witness to this on the second night of our stay when a group of fellows next door started a loud party at 9 and continued until at 1 AM my husband called the front desk to ask them to tell our neighbors to please quiet it down. All in all the property is very nice. Restaurant Te is permanently closed and Osteria Avanti has a limited menu. We had dinner at Osteria Avanti and it was very good. Breakfast was a grab and go bag consisting of a muffin, yogurt, tangerine and orange juice. Same both days of our stay. Coffee was available in the reception area. One note...although our room was very nice, management should really pay more attention to the small things in each room such as working table lamps, very dusty floor mouldings, lamp shades and end tables. I know Covid-19 has made it difficult to hire more housekeeping, but a once a week go thru would help a lot. All things aside, the The Inn at Leola has an excellent staff ...very friendly and outgoing. I would try the property again perhaps in the Summer when everything is blooming and the pool is open."
"This is a beautiful restored farm, and where we had our room, it was a restored tobacco barn.High ceilings, comfy chairs and a great king bed. BUT, when we wanted hot water at night and had none, upon calling the front desk, we were told the guests using the other rooms Jacuzzi’s take all the hot water. And that there was no maintenance on staff on the weekends. Not exactly a comfy feeling knowing that if something happened there was no maintenance. Now, regarding the hot water, they did offer to move us to another room but by this time it was 9 PM. So we hoped for the best and in the morning, we had hot water. However, we should not have to allocate the hot water usage. Install a large enough system to handle ALL the guests needs. The food was delicious, staff helpful and the waitstaff who delivered our wine and snacks had a marvelous personality. The wine and food was perfect but this little thing of no hot water was a deflating moment for us."
"Stayed in a King suite (without the in-room whirlpool) for Friday-Monday before Christmas and everything was perfect. Paid for a Hideaway package and it was definitely worth it. The spa was so lavish and the couples massage was so good I fell asleep. Every meal included with the package was amazing. Some of the best dishes were the meatball sliders (ordered it twice), the lamb lollipops with risotto and swordfish panini. All of the staff was super friendly and helpful. One of the best hotel experiences I've ever had. After 3 days there, I understand why they have so many awards. My only regret is that I didn't get a chance to try the other restaurant "TE". Definitely will next time."