Top 10 Kosmos Hotels

This hotel is always nice and clean. It has a nice pool with a water slide, and a hot tub. It has a well equipped gym. The food at the resturant is great. The hot breakfast is always the same, but it is a good breakfast. I would recommend this hotel.

In order to fly this aircraft recently, the location is good, Outlets is very close, very close to the airport, the room is also very clean, suitable for bringing children, there are several to eat when going out, because the departure time is early Eat breakfast, choose by plane

Sending a shout out for the evening front desk receptionist ”Sunny”. He was very helpful with our check in, and assisted us with printing off our board passes as we had difficulties. He is kind, very patient and respectful with seniors! He was a very welcoming and helpful person and I would definitely use this hotel again with another trip to Edmonton, Alberta. The hotel was quiet, very clean and the bed and linens are very comfortable! We felt very satisfied with our stay overall. We would definitely recommend this hotel to anyone

Booked this hotel after researching several in the area for an anniversary getaway. I purchased the Romance package and the king suite with jacuzzi tub for our stay. Check-in was good, then we went up to our room. Upon opening the door and walking in, it was quite apparent that none of the romance package surprise for my wife was present. The only thing present in the room was the stained carpet and dirty jacuzzi tub. I went downstairs to bring my concerns of the lack of my package being in my room. First I was questioned of whether I even purchased it, then the front desk finally decided to look it up and confirm that I did purchase it. The next step the front desk took was to blame the morning staff instead of taking any responsibility. “The morning people are supposed to deal with it so there’s nothing we can do” I then asked what they could do for me as now there was clearly no way I’d be getting my package and experience as purchased. I was offered 10% at the restaurant at the hotel next door as this place doesn’t have a restaurant. An absolute slap in the face. After 5 minutes of going being the wall they came out and said they’d just give me the the money back for the package and nothing to make it worth it. So ~$50. I said that’s not good enough to just give me back the difference for their error and ruining our anniversary experience. I asked for them to speak to a manager and do better, as well as some wine glasses for the wine I now had to go get my own champagne as the hotel wasn’t able to come through on their promise. The wine glasses were of course, dirty. They said they would call me in my room after they spoke to the manager. 20 minutes went by and I was called with “the best we can do” offer of them taking my package off my invoice and an additional $20 off! Wow. For a chain hotel, like the radisson who makes millions over millions every year, to offer $20 off for their is extremely embarrassing and another slap in the face. So recapping, $206 for a stained room, dirty wine glasses, gross bath tub, and some very poor customer service. But don’t worry it gets better, at checkout, when I asked for a receipt for my stay, and the lady was able to finish her WhatsApp personal text conversation, she was able to provide it for me and to my surprise, well not really a surprise. My package was taken off, and then not $20 like I was told, but just $10 was taken off. Unbelievable. Thanks very much, Radisson, for completely ruining the one night a year we get away from the kids and slapping me in the face with pathetic offers after the errors YOU made. Some of the worst customer service and the worst experience I could have ever imagined.

Great location, easy checkin, friendly staff and clean and comfortable room. After a week of hunting it was great to have a long hot shower indoors and sleep in a big comfy bed!! Excellent restaurant within walking distance.