"After Ctrip had paid the room rate, the next day after leaving the hotel, the credit card was deducted from another $ 113.8. We called back to ask the hotel. The customer service phone was so difficult to get through without saying that we were not deducted from our two sums. After looking for Ctrip customer service to communicate to the present 20 days, the hotel has repeatedly answered the reasons for the deduction of 4, 5 versions. Including the middle said that a refund has been made to another credit card we have never seen before, and later changed to no refund on that card. So far no explanation has been given to us. I also refused to confirm the credit card information with Ctrip customer service, and said that our credit card and the guest's name are not correct. The efficiency is also extremely slow. Basically, it can communicate once every three working days, one version at a time. In addition, the hotel was very noisy in the corridor at 10 o'clock that night. There were people who were walking back and forth. There was a bar downstairs."
"Yet another fabulous stay at the verb Hotel! It has gotten so that we hesitate to try other places as this one is so great. Tom and Joey were great at the front desk, eager to assist and always so friendly. We love the complimentary nitro coffee and water bottles in the lobby, as well as the grab and go breakfast. Amalia made us delicious food. Valet service was great as well, Jamal met us with small talk and a smile each time we passed the door. All in all, we will most definitely be back, a great location that is starting to feel like going home. Thank you!"
"Excellent service and people, Tom and Olivia made us feeling welcome with their kindness and friendly attitude. Safety precautions at all times. The breakfast was delicious and Amelia was very nice and made our morning with her smile, yummy waffles and coffee !! We had a wonderful time and enjoyed the experience. We definitely will be back soon..This place Rocks!!"