Top 10 L'Auberge Lake Charles Hotels

I spent a weekend here for a fantasy football draft with some old friends. Room was nice, restaurants were great & the blackjack dealers were friendly & helpful (especially given my lack of gambling knowledge & experience). The one disappointing thing was there being no recycling bins whatsoever in the entire hotel/******. Seems like an easy, necessary fix, especially given the astronomical number of plastic & glass bottles being thrown out. The reason I am taking the time to write this review is because of one incredibly kind human who is the Housekeeping Coordinator, Cynthia “Cindy” Wolfe. My wife recently gave me the first nice pair of swim trunks I’ve owned in my 40+ years for my birthday, so of course I left them hanging to dry on the towel rack when I checked out & headed home. I was devastated when I realized it, called the hotel & left a message, as well as sending an email. I was asked to give them up to 48 hours for a response…Cindy called me in less than an hour, confirmed they had my trunks & sent me instructions for purchasing a FedEx label for her to use in shipping them to me. I forwarded it to her and received the tracking info from FedEx by mid afternoon. The entire experience was seamless & Cindy’s warmth and kindness was a breath of fresh air while dealing with a less than ideal circumstance. I am so very grateful that she was there to help me. Thank you, thank you, thank you!!

Excellent everything!!! Food great, service in all areas of casino great!! Rooms excellent!! I have not a 1 complaint about any of my visits at this casino!! I used to go to Golden Nugget however there point system is horrible and player rewards not good at all!! Lauberge appreciates your business and shows it by your rewards and points on your mychoice players card!!

This was my first time to stay in an IHG Staybridge Suites property. I was very impressed. First let me state that I am a die hard Hilton lover and I’m not sure why I even decided to give this property a try but I am so happy I did. The property is a newer property and appears clean and maintained. My room was very large and well furnished. The kitchen was large enough and well stocked. I loved the lounging sofa and large (50+”) television screens (1 in living area, 1 in bedroom). The mattress was super comfortable. There was a little sign that said the mattress was new and was a Beautyrest by Simmons Hospitality. It was super comfortable and if I was buying for my home I’d consider the same mattress. My only complaint, and I am running into this issue more & more, is that there is not a bathtub in the suite, only a stand up shower. I don’t like the fact that my choice of bath or shower has been taken away and now I can only shower. I like a hot bath to relax at the end of the day and I didn’t have this option at this property since there was no bathtub, only a stand up shower. The bath products smelled nice and the shampoo, etc. is the communal type mounted in the shower. The fitness room was well equipped and breakfast area satisfactory. All areas of the hotel appeared to be spotless. I read the negative reviews of this property but had absolutely no problem during my stay. I will stay here again when I’m in the area.

Cleanliness: 10 Quietness: 10 Room size: 10 Breakfast: 10 Shower Pressure: 9 Our stay was perfect except for ONE THING. There weren't enough large towels in the shower. There should never be fewer than (3) when 2 adults are in the room. In this case there were only 2. Otherwise the staff was friendly and helpful, the lobby was very inviting and the gym was nice as well.

We are longtime HIE customers and were not disappointed. The staff was great and room cleanliness met my discriminating wife’s standards. 😁. My only complaint, within local management control, was that there was only one regular coffee and one cup in the room. And that was a relatively small issue. There were a few corporate design choices that I would have done differently. The closet doors are heavy with tight hinges but the handle is of minimal size and a bit hard to grip. The other item is that the Bathroom spigot barely extends over the sink. Same with the soap nozzles. Picky, picky you might say? Well, I’m sitting in the airport with time to share. 😁 Fact is, we’re on our way to Detroit with reservations for a week at the HIE in Livonia. Safe travels!

Traveling from Austin to Destin, and needed a place to stop. Planning the trip, saw the reviews, decided to give it a try, and made our reservations. Given the value, we got two rooms for extra comfort (the four of us need not share one room this way). Even though it was a little bit off I-10, it was worth the short 1.2 mile drive. Bonus - no interstate noise. We arrived around 10p, and were greeted warmly, and quickly checked in. I would say the rooms were comparable to a brand new Courtyard in terms of size and style, only cleaner! I wouldn't say that my wife is so sensitive to the cleanliness of a hotel to the point of being snobbish, but only because she may read this. But she was extremely happy with this place. In the morning while having breakfast, the owner popped into the dining area and asked about our stay. He genuinely cared about what we thought of our experience. Ah, there it is. Why is this place so wonderful? The owner. It is clear. I will be back. Don't let the price fool you. Listen to the reviews!

When we checked in, we noticed the lobby, hallways and bathroom needed attention. The room was much cleaner in comparison. Breakfast is limited at this time. They had a waffle maker, yogurt, pastries and microwavable breakfast sandwiches. The pool was not open during our visit. I felt this place was very overpriced for the area and the limited amenities currently being offered, but we are rewards members, so at least we earned points.