Top 10 L'Ouest Hotels

The hotel is very well situated overlooking the city of Lyon same goes for the restaurant la Têtedoie. The staffs were very nice and responds your needs and make it happen. The service, the personal and the cleanness was top. Overall I recommande you this hotel !

The hotel was transformed into a hotel from the nuns of the monastery many years ago! I want the biggest room, bathing hot and cold water can not be controlled, cold and hot, too horrible and terrible, if you are not afraid of burns, then I am afraid that I have to wipe the body with a towel, but the five-star hotel can not bathe ? ? ? ? Bathing in the bathtub, the plug can not stop the leaking reaction is useless, so not active or pay attention to the reaction of the guests, does not explain the situation or can not handle ... and so on? Do you want to see if I am an Asian, can you ignore it? ? ? After living for four nights, the response did not respond and did not improve!

Excellent business hotel, with parking, gym, modern.

Beautiful hotel and rooms. We stayed in an executive room and there was plenty of space to work and enjoy all the views of the 2e neighbourhood. Location was perfect to explore the central part of Lyon. Breakfast buffet was great (fresh fruit, pastries, cereals/granola), not sure about the cooked food because we didn’t try it. beautiful setting. The food with room service was only ok, possibly because compared to the rest of Lyon it wasn’t as incredible, and possibly because the restaurant was undergoing renovations so it was not at full capacity. The spa was small but manageable because we needed to book the time (preventing too many people in there at once). The floors were very slippery and my partner hit his head - I think this needs to be fixed (we were not the only ones slipping everywhere when the floor was wet).

Traveling, the hotel is quiet, travel mainly considering safety, clean and other factors, is still good, there is also a parking lot, suitable for self-driving travel, a good choice.

Everything was good during my stay in the hotel. Room was clean and spacious. I was given room upgrade due to Gold status. Breakfast room ladies were great and nice people. Good service. Cosy bar area where I got my complimentary drink. However, what left a bad taste was the issue about not giving me my hotel invoice and zero response after I emailed them. This caused 1 star. At checkout, I paid with my credit card and asked if the invoice would be emailed to me like the other Accor hotels. The front desk staff said that she would email the paid invoice to me and verified my email address. After 1 week, I saw nothing in my mailbox. Checked my junk mail folder - nothing. Checked my bank account - successful credit card transaction. I emailed hotel via their official email on the Accor room reservation confirmation email to ask if they have forgotten to do so. (I typically receive email invoice/bill after I checked out - immediately or max 1-2 days). No response for almost a week. I emailed Accor customer service, but it took about 5 days or so to reply to me. The response was that they forward my request to the hotel. I am kinda upset that they did not put any urgency to this matter, as I have to submit this for claims since it was a business trip. And I am still waiting for the invoice. This is just ridiculous. First time having such terrible experience with MGallery hotel, and my only contact is the hotel email that doesn't give me any reply. My previous stays with other MGallery hotels typically include either GM or customer experience manager popping by to introduce himself/herself and giving me their name cards, so that I have direct access to them if I require their assistance. Sometimes their contacts will be on the greeting cards in my room. Carlton hotel didn't do so, hence I kinda have no other contact options except Accor customer service that is rather laggy in their response speeds. Seems like Carlton hotel is the black sheep among MGallery hotels - a terribly bad outlier. If Carlton Hotel management is reading this, please act on this immediately and send me my invoice. Every guest is entitled to receive his/her invoice after paying at check-out. I believe that I have been patient enough to wait for so long, before I decide to write this bad review.