3651 NW 25th Street, Miami, Florida, United States
"This has been by far the worst experience I have ever had in a hotel. I booked the hotel through a third party servicer, hotels.com, and read the fine print as I do not like unexpected fees. No other fees were associated. Additionally I go onto the the hotels website to find out that there is no free breakfast being offered due to the pandemic. For the amount being paid I was a little taken a back, however It was too late to change the reservation. When I arrived at the hotel I learned that there was an additional $50 fee associated with my booking. Ok, paid, a little irritated that this wasn’t notated but no problem. Lastly, the “breakfast” that was being offered was pretty much a bagged lunch with a bagel, pastry and some other childish foods. This was not the topping on the cake. When I arrived in my room I noticed that the surfaces had stains on them, some of the towels were dirty, and the garbage had not been taken out from a previous guest which led me to believe that the room had not been disinfected or sanitized. This is totally unacceptable considering Florida accounts for many of the new COVID cases. On Saturday the 17th I left my room only to come back and find that my key no longer worked. When I went downstairs to ask why they told me I only had a reservation for 1 night. Mind you previously to this I had paid for 3 nights, received confirmation from hotels.com, in addition to a $50 fee so at this point I was fuming. While hotel staff checked to see what days my reservation was actually for I called the corporate office to make a complaint. After staff had come back they informed me that for some reason I had several different reservations. I would need to check back in each day of my stay and pay a $50 fee additionally. I was not having it. The manager offered no resolve to the situation regarding the cleanliness, the reservation mess, nor any relief for the additional day to day $50 basically leaving me no choice but to check out on a whim and find other accommodations. Beware, staff is incompetent, not customer service oriented, the rooms leave you to question wether proper policy and procedure is being implemented to keep COVID cases down, and hotels.com does no better in helping to resolve the situation. I had a much better experience at the Embassy down the street and the Sheraton as well. Do not book here or through hotels.com"
"We stayed here last night. The hotel is very close to the airport. The shuttle arrived quickly after we called to please pick us up. Evelio, our shuttle driver was extremely helpful and accommodating. He greeted us with a big smile and showed us a couple places within walking distance from the hotel to eat. The hotel was nice and our room was very clean. The beds were comfy and nice size televisions. Good shower pressure. I would definitely stay here again. Thank you Evelio for welcoming us to Miami!❤"
"Very nice hotel with exceptionally nice staff. Stayed one night after arriving from long-haul flight. Three adults to one room. The sofa bed is extremely comfortable and large. The decor throughout is modern and bright and the cleanliness is outstanding. Reasonably quiet surroundings considering your at the airport area. The room was large and spacious and the bed was very comfortable. Overall, pleasently surprised and pleased. The free breakfast was very tasty and plentiful and popular."