Avenida Fuerza Aerea Mexicana 356,Pie de la Cuesta, Acapulco, Guerrero, Mexico
35.7km from Juan N. Alvarez International Airport
"I booked Hotel baXar with high hopes of enjoying a bit of luxury. I was sadly very disappointed to find that the hotel is a far cry from their 4* star rating. It makes me wonder who determines these ratings and why there isn’t a hotel organization out there to check out if this rating is still valid?? We arrived early which the hotel manager, Christopher, graciously permitted. We checked in around 12 noon. We were shown to our room which was right by the street with a view to their construction from our window. I told them this wasn’t okay for us, as we had booked well in advance. The assistant manager kindly showed us another room which was poolside and steps from the restaurant which was nice. When we checked the safe, it was broken and not usable. We were offered to put our valuables in the hotel’s safe or to upgrade to a nicer room on the 2nd floor, but told that we’d have to pay more. I was surprised to hear this considering that it’s low season here and any real 4* hotel would be more generous in offering a free upgrade especially since our room had a broken safe. What happened to the excellent service that is afforded by most 4 and 5* star hotels? Perhaps if we had been offered a free upgrade I would not be writing this review? The bed is nice and I like the architecture at baXar, but unfortunately everything else is quite dated and in much need of maintenance and renovation. They are in the middle of renovations as I write this review, so there’s lots of hammering going on. The pool has mold/mildew in between the cracks of the tiles which indicates that either the hotel seldom cleans the pool or whoever maintains it doesn’t know the right ph balance. Normally if a pool is chlorinated properly there would never be any mold/mildew on the pool tiles. The bathroom mirror is oxidized and very old. The food is okay and in my opinion over priced. Three chicken tacos cost 118 pesos. Normally tacos are around 50 or 60 pesos in most restaurants. A soft drink is $2. Now if this was truly at the standard of a 4* resort, of course I wouldn’t mind paying these prices, but baXar falls well short of being 4 stars. I can imagine that 10 years ago this resort must have been lovely. The photos on their website don’t accurately represent the reality of this resort today. Sorry folks, but if you’re seeking a 4* hotel this isn’t going to meet your expectations. Unfortunately, I can’t recommend staying at baXar."
"Is a place to rest, no tv, but you can forget everything bad. The meal is good, a bit expensive, good pool also and a very good place to relax, the owners are nice people, the attention, atmosphere, I don’t recommend get into the beach, could be dangerous, but, sunset there is just breathtaking. "
"This place is located on the beach and the bar is located on a rustic veranda with low key furnishings. We came to watch the sunset and have a few drinks. I was thinking I would order a margarita because it's a rather big drink generally and I would then only need one drink. Sadly the baxar margarita was served in short highball glass, if I am paying for a premium drink why is it served so plainly. According to my friend who lives in Aca, this place charges way too much for drinks considering the level of locale. We did not order any food. "