Via Malherbes 18/A, Aosta, Valle d'Aosta, Italy
"I will disclose my preconception (based on experience) first. Italian hotels are very often disappointing for the price paid. It's a hotel market unlike the rest of Europe - out dated, old fashioned style, relatively unchallenged by the positive (and negative) changes brought by the bigger hotel groups over the past 15 years. I would have rated HB Aosta average anywhere else, but I have tipped it up a notch because I really doubt I would have found anywhere better for the price. It is the 3rd hotel that I have stayed at in the Val d'Aosta in the past year, and each has confirmed my experience. Positives: - staff are lovely across the board (except when exasperated by their guests' dietary requirements) - location is fantastic. Right in the old town, but set one alley back meaning a peaceful setting. Be aware that you need to pass through the first set of 'no cars' signs when entering what seems to be a pedestrian street. After 40m, before the full no-entry sign, you turn left down a signposted alley to find the hotel - rooms are functional and modern. Good coffee machines. - late check-out for a reasonable supplement was helpfully agreed. So what are the problems: - it's not cheap. I paid €200 per night for a large room (junior suite). In fairness, all the extras were minimal cost (parking €5, reasonable drink prices, coffee machines on tap etc). Also other hotels in Aosta seem to be pricier than you would expect for a small European city. - 2 mornings out of 4 we had no hot water. That's a big fail for a hotel. - breakfast was OK range, but odd quality. Scrambled eggs were delicious but ranged from tepid to actually fridge cold. Do they make them the night before? - the pillows on the bed were so uncomfortable. Like slabs. One was too few, 2 was too much. Slept v v badly. Strangely, I have rarely seen slab pillows like this except in BOTH the other hotels I stayed at in the Val d'Aosta. Is it a local thing? - the hotel describes itself as 'a new hotel with modern rooms'. It's not new. I would be surprised if it is less than 5 years old, more like 10. The grouting around the bath was black. - set menus for dinner were a hassle. I have big sympathy that we were a group with varying requirements, but this is their business. You just offer a vegetarian alternative for every course. Unfortunately, it just felt much more complicated. I told the hotel 3x that we didn't eat pork. We were served veal. Fried with bacon. Explaining again that we don't eat pork received the reply 'I know. That's bacon'. So no main course for me... Likewise offering octopus on a no-choice menu without a vegetarian alternative is very odd in 2019. Overall, the food quality was OK - but their set menu approach needs thought. I would stay again (possibly bringing my own pillows). I saw nothing better in Aosta, and plenty worse."
"Firstly all reviews are personal opinion. My opinion differs from others such as JT who may have higher expectations than me. I had no issues with the pillows, they were fine. If I had I may have asked the hotel for a replacement instead of writing a review on trip advisors about it & for any other issues for that matter. I stayed in HB Aosta as part of a package with an Interski week long package. We had no complaints during our stay & enjoyed our visit. The hotel itself is definitely not ski in/ski out. There was about a 20 min walk to the Interski rental to pick up gear & the first cable car is about a 30 min journey to the first signs of snow. It was unusually hot March 2019. However the hotel is in a great location for the town with its variety of bars, restaurants, cafes & shops The hotel was very clean, comfortable & accommodating. All staff were very friendly greeting us with a smile every day. Our room was a small twin on the 4th floor with everything we needed for our stay including a fridge, safe, tv with sky & a shower room. A couple of mornings the shower had to be run for a while before the hot water arrived. Breakfast had a variety of choice & was buffet style, coffee & juice on tap. Dinner was a set menu with about five choices from the 1st,2nd & dessert courses. There were also specials available each day, handy as the main menu didn't appear to change from one day to the other. The food itself was good quality & presented well. The staff were also willing to make changes when requested Our overall opinion was one of satisfaction with no real negative views. We would not hesitate to book again if visiting Aosta"
"Actually easy to find and GPS took us there: drive straight on to walking street from Plaza Republica, first driveable left turn (first is a dead end alley) there is also a small hotel sign on the wall, right at the end and you are there. Pull to the left of the building to the barrier and stop. The desk will open the barrier and you are in parking... 8 euro/day, 5 euro if you book through hotel website. Nice rooms, good free wi-fi, Keurig coffee make and hot water pot, fully controllable a/c, laptop sized safe, mini-fridge but no washcloths or kleenex. Plastic drinking “glasses”. Standard free brekkie. All in all just a fine place to stay. We had an end room suite Rm534 and the shower was in the TV/Lounge portion of the suite...unique. Funny thing...I looked at the hotel satellite view and thought that the hotel bordered Roman Ruins...but it was just a communal garden."