Voznesenskiy Pereulok 7, Moscow, Moscow region, Russia
"Free travel to Russia, stayed in Moscow for seven days, this hotel. How to evaluate it? The first day of check-in was about 8 pm Russian time. The boy at the reception was estimated to have fallen in love, and he had a bad face all the way. He gave us the room card and asked him questions later and ignored me. . . The arranged room is on the first floor, and the hotel ’s conference hall is outside the curtains. People come and go. The two girls live without privacy, and the shower faucet in the bathroom is broken. Jinshan, because the day is late, we will stay. Early the next morning I contacted the Ctrip housekeeper, hoping to change rooms to ensure our privacy and security. Here I praise Ctrip and actively communicate with the hotel. After 12 noon, we changed to the second floor. The same room type. The room is better than the first floor. A little bit, it is very satisfying to live. However, another unpleasant thing happened on the fifth day of the stay. During the daytime, we went out to visit and did not stay in the room. It happened that on the afternoon of the fifth day, the little friend was in a car sickness, so we cancelled the trip and returned to the hotel at 3 pm. At about 3:20, a waiter opened the room with the key without knocking on the door or asking. We saw him asking him what he came in, she said that the house was clean, but in fact the room was cleaned before we returned to the hotel! !! We didn't argue much with him because of the language barrier. I contacted Ctrip Management again.
At home, we raised our doubts and concerns. The steward sister helped us communicate with the hotel very enthusiastically. We feel that as a four-star hotel, such mistakes should not be made, should the staff who come in have ulterior motives? After the butler's communication, the hotel apologized to us and said that the mini bar staff would check the usage situation (we still feel the driver's excuse), but we still thank Ctrip, overseas travel, and the talents of the motherland. Russia is still a little messy, there are many days of stealing things"
"Breakfast does not include breakfast, the breakfast order is too expensive, walking around 2-3 streets to KFC and Arbat Street, very convenient, the main front desk is very good in English, and the service is in place! Quite quiet hotel, it is better if the room is 5 square meters larger, we can take an extra bed for three people with children."
"Hotel location is quite good, about 5 to 10 minutes away from the subway station, you can walk to Red Square, the Kremlin. There are restaurants and supermarkets near the hotel, which is very convenient. There is no need to have breakfast at the hotel. Booked a twin room, the front desk saw our family of three staying in, and helped us to add an extra bed for free."