Avenida del Oasis, s/n, Maspalomas, Canary Islands, Spain
35.1km from Gran Canaria Airport
"During this difficult time the Directors, Management and Staff demonstrated exceptional quality, service and professionalism to the end of our stay which was 1 day before the Hotel had to close. At this point the Hotel was less than 5% occupancy, a truly amazing staff attitude across the whole Hotel. We felt 100% safe and looked after the whole time. As previous visits, the Hotel continues to excel with regards operational service and quality. The Hotel Directors are always visible, hands on and happy to chat. The breakfast and evening meals, restaurant and bar service is high quality. Choice is varied with breakfast buffet and evening BBQ's a real treat! Pool and gardens are maintained to an excellent standard. The pool bar and lunch has an excellent ambience and again the menu is varied and high quality. Evening entertainment is varied and a very good standard, Our room was well maintained and serviced including an evening turn down service, towel change etc.... Our fellow guests are varied in terms of nationalities and we made some good acquaintances during our stay. Without question, this Hotel will remain high on our list of favourites and we will be back again next year."
"On the night of arrival we were given a welcome drink and a map of the hotel and left to fend for ourselves, no help or direction whatsoever! Rude waiter from the start at dinner. Breakfast, good choice but the food always cold. The waiter service was non existant, very surley male waiters, one nearly reducing me to tears, all I asked for was some cutlery. The female waiting staff were friendly. We stayed half board, the evening meals were not what you would expect from a 5 star hotel. You waited forever to be served, you waited forever for your food to arrive. The food choice was good but not for me being a vegetarian. The pool was okay, if you wanted a sunbed be prepared to get up extremely early to claim one! The pool waiting service was dreadful, it was quicker to walk to the bar. Be warned, this is extremely expensive, 6 G&T's, 4 bowls of ice cream, 178.00 euros. The evening entertainment was excrutiating. Bar staff are great, friendly and very efficient. The hotel room we stayed in was pool facing on the 6th floor. The view was fantastic, the hotel room was clean, well stocked with toiletries and comfortable. The cleaning staff were effiicient, nice touch turning down your bed in the evening and leaving a chocolate, checking your bathroom. We had a great time in Maspalomas but we would'nt recommend or visit this hotel again."
"relaxing as usual. fruit in breakfast not so fresh as usual during the first days. main swimming pool's bottom partially covered with mould, mainly in the corners and side steps. children were playing with cocroachs of the flower bed in the pool, it should be cleaned properly."