Top 10 Latitude Hotels

The best hotel in Aurangabad, it is a resort, with fresh air, welcoming front desk and good dining

Outdoor amenities was decent but major miss on in room amenities. Air conditioner was not functioning properly and hotel teams was also not able to resolve it. Spent whole nigh night without air conditioner in hot summar. Disappointed

Below are the detail points which we observed during our stay with the hotel. 1. We booked 2 deluxe rooms for our stay for 25th to 26th Dec, 2021 which was already prepaid via Goibibo,com. We were running late in our schedule and continuously updated the hotel via phone regarding our late check in to the hotel. We eventually checked in at approx. 23:00 hrs. on 25th Dec 2021. There to our surprise the receptionist told us that we don't have any deluxe rooms available and we can provide you rooms with 4 beds instead. This change was not informed to us by any means and was told during our check in time. We realized that there was a marriage function on the same day in the hotel and we firmly believe that our rooms were given to guests who were attending the wedding. Unfortunately we had to agree as there were no other hotels available due to festive/holiday time. 2. Post check in we at least assumed that the rooms will be good but to our expectations the rooms floor was not swept and cleaned properly. The floor was dusty and not moped properly. This was completely unacceptable considering the pandemic which the whole world is facing and the hotel did put our health and life at risk. We had to continuously chase the housekeeping and reception to get it clean. Also the amenities mentioned while booking was not present like instant coffee/tea, Kettle, bathroom towel and toiletries. Again we had to chase reception for getting it and we were fortunate enough to get it by 1.30 Hrs. We continuously asked reception to get it fast as me and my father wanted to take our medicines. I would really like to thank the reception and housekeeping for their quick service (almost after 1.30 / 2 hrs) as they took out their precious time from their busy schedule serving wedding guests. 3. Also, I would like to bring to your notice that we didn't receive any drinking water post checkin and had to chase for that too. Again chase started to get the water and reception sent us 2 bottles in each room. We were surprised to see that the seal of the bottle was open and stunned to see that the water provided was normal bore water. I really doubt the quality of water which might have cost me and my family's health. I questioned the receptionist about the water and they said we don't provide packaged drinking water but we get barrels of water and provide water from them. I am sure he was lying on this part as no vendor provides bore water under the banner of packaged drinking water. I have to convince him by bringing a sealed pack of packaged drinking water from my car which we were carrying with us. I made him taste the water from his provided water bottle with ours. The housekeeping person tasted the water and realized that there is a substantial difference in the taste of water. Finally he agreed to provide us with the sealed package of drinking water bottles. I am surprised that a hotel can not even bear the cost of a packaged drinking water bottle which is hardly Rs. 7-1