Top 10 Laurel Park Hotels

The hotel is everything you would expect from a Hilton and more. The staff is helpful and accommodating. James greeted us with a warm smile at the front desk. He made sure our requests were honored. Then Jim offered to help with our luggage. He overheard me request for more hangers. He took it upon himself to look in storage and was able too rustle up a few more for us. So nice to see two employees doing their best to make a customer happy. It makes for a pleasant stay.

The service was good. It was clean and well kept. When I checked in, I was told that Hampton Inn had to put a hold on $20. But I would get it back after I checked out and there was no damage to the room. I checked out on Thursday April 1, 2021 at 10:45am. About 11:30am, there was 2 different attempts to charge my credit card for $200 and $150. There was no damages to the room. My husband and 3 daughters were with me as we were on a family vacation. The 5 of us even cleaned the room up before we checked out. We took the trash out, gather the dirty towels and stacked all together, . I still have not received the $20 either.

I flew in the evening. My son had a spring break in Asheville and stayed at the airport after picking up. Eighteen minutes walk from the airport to the hotel, the hotel decoration is new, clean, sanitary and tidy. The bathroom provides four pieces of shampoo, bath, hair care, and skin care, especially a mask for women. Unfortunately, we are all men's last use. The towels are very clean, and there are four sets of large, medium and small. We only use one set. The bedding of the two large beds is comfortable and clean, which is very suitable for the time difference. There are coin-operated large laundry dryers on both floors. An American-style Mexican restaurant and an Italian restaurant across the road are very popular. We went in long queues at 7 o'clock to wait. The quality products are excellent and not too expensive. It is recommended.

We arrived without a reservation - wanted to see the property before doing so. The owner greeted us at the front desk and before we knew it, we were getting out our credit card. I should have waited. I had just realized that I left my wallet and car keys at a McDonald's over an hour back. We didn't bring in anything but ran up to look at the room and were inside a total of 15 seconds. We touched nothing. Upon arriving at McDonald's, driving in rain with no cell service, we decided it was too late to go all the way back and called to cancel. Just over an hour had passed. I was told by the woman who answered that Scott was gone for the day. Umm, okay. Is there not a manager on duty I could speak to? NO, Scott is the owner and she would call him and call me right back. What? No manager on duty? Hmm. Another reason why I won't book a small hotel again. She didn't call me back so after 20 minutes, I called again. She told me she couldn't reach him but I made sure she canceled both nights anyway. We weren't returning. I sent an email and this is the response. Please know that we reviewed the video / audio surveillance footage regarding your check-in or interaction at the Front Desk last Thursday....The 7th of July at 4:20 PM. Please know that we also reviewed or listened to your recorded calls to the hotel thereafter at 5:46 pm and 6:06 pm. Ms. Noriega, please know that our cancellation policy is a mirror image of the ”Chain Hotels”. You referenced why ” You don't book with Independent hotels”. In closing Ms. Noriega.....Upon a ”Complete Evaluation and Review of the Situation and Communication Thereof”.........We are sorry but we must adhere to our cancellation policy. Sounds like they have sent emails like this before. They reviewed audio and video footage and listened to the calls? Like really? We are talking about $130 here! Geeze. I understand they have a cancellation policy but I booked at the front desk - didn't even make a reservation - and wasn't told. He was FULLY aware of how upset I was about my keys and wallet being so far away after driving for HOURS. Even still, it was a Thursday night and they could've made an exception. I wasn't keeping anyone from booking a room. They had plenty of availability. Just an average run of the mill hotel next to the interstate - not to be confused with a ”lodge”. I was swayed by the high review score and the amount of them but in actuality, it seems to be too many high reviews for what we saw when we arrived - that should have been a red flag.

It was completely misguided by Ctrip advertising pictures and hotel introductions... there are no antique shops and restaurants! It is just a small hotel in a small alley. Breakfast is continental and there is no need to be rich, but the cheese omelet tastes good. It can be like a crib and a connecting room. It is available on a first-come, first-served basis. Don’t rely on Ctrip’s special requirements for remarks, because the hotel says that does not exist!