Top 10 Le Grand Duc Hotels

Our team had to stay for a business trip at the Mercure for one night. it was our second time there and once again we were welcomed wonderfully, the staff is so friendly and willing to help - concrete example is from the hotel manager who saved us on our next morning as we were about to miss our train due to a late taxi and who did not hesitate to run to his personal car and bring us to the train station like a real super hero :) we were so grateful.. Rooms are perfect, spacious and super comfy with very large beds. I personally love the Nuxe honey shower gel & shampoo that really makes the shower moment at the end of a long day really sweet. And of course, probably the best part, the breakfast buffet that is excellent - so much CHOICE ! And everything tastes perfect especially before a really long day (eggs, bacon, cereals, fresh bread, pain au chocolat,...). Would love to come back if I get the opportunity to! Thank you to the team for making our business trips really sweet and cozy.

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a worki

Accueil agréable. Personnel très gentil et professionnel. Très très bonne literie. Un petit déjeuner gargantuesque !! (Bien que le retrait du Maroilles ne soit pas judicieux à mon goût. Le fromage de St Amand n’est pas comparable hélas…). Dommage que le spa ait disparu… Et que le nouvel aménagement du ****** ne permette plus de se rendre au restaurant sans passer OBLIGATOIREMENT par dehors (pas top pour ces dames en jupe lorsqu’il fait très froid). La pièce d’identité à présenter obligatoirement pour aller dîner est à revoir absolument ! Pour celui qui ne va QUE dîner c’est inadmissible (et limite légal…). Situation de l’hôtel idéal pour les visites alentour.

A small but decent hotel, located in the centre of Valenciennes directly opposite the main railway station. The staff were welcoming and helpful, and dealt with everything I needed. The breakfast was a typical goo French affair - a buffet of fresh pastries, bread & cheese, plus a few cooked items, juice and of course coffee! There is no evening restaurant but that's not a problem as there are several good places nearby. The room was pretty normal, clean, the layout a bit differnt to the standard modern style, but that's the nature of an older building. The bathroom was a 'wet room' with shower, WC and sink in one space which is not ideal as the floor becomes wet all the way across and can be slippery (and there is no cover to the toilet paper). It took a little more effort than usual to dry enough floor to access the sink and toilet after showering. The desk was smaller than I'd like when working, and unfortunately had a microwave occupying most of the the space - which I had to unplug and move to a corner of the floor so I could use the desk. Other than these two minor oddities, a pretty good stay, certainly comfortable for a couple of nights on a business trip.

We spent a weekend in the family in this hotel. We have very well sleeped. Beautiful room, very good litter. Very pleasant and warm home. We have breakfast on Sunday and wonderful wow ! It was very good and we were treated as kings. It was great. Thank you we'll come back!

We came to spend a few days in Valencia that we love very much. We chose a kitchenette room so that we do not have to take our breakfast at the hotel because of the price and always for the same reason so that we do not have to go to the restaurant at noon and evening. But in the kitchenette there is nothing but a boiler, but no cup, a refrigerator, a microwave, but no vessel, even no small stick or glass, no cooking plate, so we pay more for a service than we have, so we should come with a cooker plate, vacuum, spoon, torchons, maintenance products .... There is the refrigerator we had to cut because even if we had brought aperitif, there is no it had only tooth-shoes and above all it makes a terrible noise. The rooms are trist, under the roofs, zinc, no air conditioning, toilet/sdbain air conditioning: HS, no mosquitoes therefore not possible to open, HS head lamp not possible to repair, so impossible to read the evening when my husband was asleep. The staff is very friendly and the staff is very friendly. We are very disappointed and especially not appreciating having paid for this fake kitchenette, we had to reduce (3nuits/6) our stay because it was too expensive because of the restaurant we couldn't do.

personnel très agréable, que ce soit au petit-déjeuner ou tard le soir quand on vient demander une carte d'accès oubliée dans la chambre... Matelas d'un bon confort, même pour mon dos fragile. Colonne de douche de qualité aux jets bien toniques : impeccable pour se réveiller le matin ou se remettre d'une journée bien chargée. Chambre d'une propreté impeccable et bien insonorisée : alors qu'on était du côté de l'autoroute, on n'a pas entendu une seule voiture pendant les trois nuits. Le plus dans la chambre, à mon avis : la lampe d'architecte sur le bureau, qui permet de travailler à l'ordinateur avec un bon éclairage dirigé. Les plats proposés sont variés, bons, chauds et sans chichi. Lors de ce séjour, le buffet proposait aussi bien du cabillaud sauce aneth que de la racliflette : un grand écart sympathique. Vu les tarifs des plats, il est inutile de manger dans une grande cafétaria du centre commercial à deux pas : on reste sur place et on se régale. Au niveau du petit déjeuner, mention très bien pour le pain ++++ Le gros pain à couper m'a manqué quand on est rentré à la maison. Le seul point noir pour mon mari et moi : la musique lancinante et fort désagréable dans le restaurant. La diffusion d'une radio avec de la ”vraie” musique serait appropriée. Ou alors : pas de musique du tout ! Mais surtout pas cette musique. Quand il y a du monde dans le resto, on oublie ce ”bruit”, mais quand on est quasi seul, cette musique donne juste envie de zapper l'expresso en fin de repas et de regagner la chambre. C'est vraiment dommage car c'est bien le seul point noir.

The location of the hotel is quite good, just a few dozen meters across the train station. The city is small, the hotel is about 20 minutes walk to the city center, and there are many restaurants nearby. The hotel room is large in Europe and France, and the price is higher. The suite I stayed in was a bit pleasantly surprised. For travelers who stay for a short day or two, this is a good choice.