6-8 Quai De Verdun, Montauban, Occitanie, France
"Firstly, the positives. The room (once we had it changed from the first one, see below) was lovely. Large, clean, modern, a huge, really comfortable bed, effective aircon (although it did turn off during the night, but maybe a previous occupant had set it to do so?). The common areas were beautiful (although the upper floor carpets needed vacuuming!), the pool and restaurant courtyards were very pretty, as were the inside common areas. However, the service was very poor. We arrived late as there was a fair on and lots of roads leading to the hotel were closed. No mention was made of this in the booking confirmation, which would have been helpful. On arrival we were allocated a room on the first floor, next to the lift. Whilst a nice room, it stank of drains. Very, very badly. We went back to reception, where the receptionist seemed unsurprised and unconcerned, but immediately moved us to a different room. The bistrot seemed to be closed so we asked about a small plate of charcuterie or similar. The receptionist said she would ask a colleague. We waited, but no answer was forthcoming so we went into to town to eat. We decided to have dinner at the hotel, and the only table they had was for 9pm. We accepted this but arrived at 8.15 for a drink, and asked the greeter if she would let us know if a table became free before 9pm. We waited in the bar area right next to the restaurant. At 8.50 we asked about our table, and were shown to a table for 2 that had been empty since we arrived. We were then ignored for a full 20 minutes whilst our waitress cleared other people's plates. We were not offered a wine list or aperitif or a menu. We had to ask for each of these. The wine list came on a tablet and there were no wines by the glass on it. When a waiter finally came he said they did have wines by the glass and what did we want. Hard to say, as we had no list, but we ordered a red and a white. In the end I found the by the glass menu on their website and was not surprised to see that my red was the most expensive one!! The waitress, who was making a great show of being exasperated by her job and colleagues (and customers), bringing orders out, looking around theatrically with an air of "now who's could this possibly be?" eventually came to take our order, which, in desperation, we had already given to the wine waiter. Our food finally arrived, cold, on cold plates. We sent it back. It came back on incineratingly hot plates, yet the food, somehow, was only just warm. We ate it anyway, and it was, well, ok, but for €19 for the plat du jour, I expected more than ok. We ordered the desert and some dessert wine. The dessert wine came, and the waiter asked what dessert we would like. We ordered dessert again. The service was shambolic and tectonically slow. Overall, this is a lovely hotel, but the staff are either under too much pressure or not trained enough. Sort this out and you have a great little hotel in a beautiful old abbey"
"We stayed here for two nights and thoroughly enjoyed our stay. The hotel was converted from an abbey and is old outside but quite modern inside. The deputy hotel manager Mr Raphael Van de Poel was extremely helpful and gave us very good advice on where to go and which restaurants to eat in. His suggestions were excellent and he made sure we were happy A very comfortable place to stay In Montauban Highly recommended "
"Great hotel great staff, will return next time I'm in town. Also the boss was very helpful. Raffael always eager to please. Nice pool and gym excellent breakfast and close to town Free fresh coffee in the lobby"