49 St Margaret's Street, Bradford-on-Avon, Wiltshire, United Kingdom
"Very good in parts and very strange in others. Having spent 3+ hours driving to the hotel, in the dark and with constant rain, it was an unpleasant surprise to find there were only 5 car parking spaces and they were already taken. So you have to park in the public car park and leave by 08:00 so you don't get charged. The person who signed me in pointed out that there were no overnight staff on duty; best not to have an emergency then! On the long walk to my room, she also mentioned that the building was a bit of a rabbit warren; she was right! The welcome into the empty restaurant was frosty to say the least. After my journey I wanted to relax, spread out and read my newspaper. I went towards a nice looking round table, for 4, to be told, rather abruptly , I couldn't sit there as it was taken. There was no reserved sign on the table. I asked if I was only allowed to sit at a table for two to be told "Yes". Monday night in March, an empty restaurant, with well over 50 covers, and the staff are ordering customers around; you're having a laugh. The crab cakes were very nice but the beef pie was not. Very small, about baseball size, with much more pastry than filling.The sauce was delicious, but very limited in quantity. After the 'welcome' I received I decided not to complain to the waitress. And just before I left 2 people sat at the table. The bedroom decor was 'individual', the bed was very comfortable and the shower was excellent; as were the large fluffy bath towels. A nice view out over the river. For breakfast it was though I was in a different hotel. Very cheerful, helpful and welcoming waitress and a well cooked and presented hot dish. But the real quirkiness was their attitude towards housekeeping. Going to my room there was a piece of toilet paper on the corridor floor. It was still there when I went to the restaurant and in the morning it had been joined by some other pieces. But the really bizarre example was in my room. When I opened a drawer to put away some small items of clothing I found inside a bright red, rather 'racy' set of ladies underwear, bra & pants, and a pair of socks. It certainly beats the Gideon Bible!!"
"We booked a four night stay in this “stylish boutique hotel” looking for a relaxing and comfortable break. We were very disappointed to find it is not really a hotel. The business is dominated by a very busy restaurant and smallish bar. There are no other public spaces for residents. There are no staff on site after 11.00pm, nor any room service. We booked one of the “wonderful” “high-end rooms” overlooking the river. The room was small and lacked any adequate storage for our stuff. All that was provided were 5 coat hangers on a 30cm rail. No cupboard, no drawers, not even a shelf. We couldn’t unpack our cases and spent the four days encumbered by half empty suitcases doubling as furniture. With nowhere else to sit and relax the ambience we were looking for was spoilt. When we did venture to the bar most of the tables had been reserved for diners - residents cannot guarantee to find a seat. As the bar also services the restaurant, guests can find themselves in a very long queue to get served with a drink. The staff were mostly friendly and upbeat but not always attentive. We, and other guests, often found ourselves chasing staff to get menus, to place an order, or get everything we had ordered. To be fair, staff were often being asked to multi-task and were finding it difficult to balance everything they had to do. There were positives. Bradford on Avon is a lovely town, Timbrell’s Yard is in a good riverside location and the breakfasts were delicious. I wouldn’t book again - the absence of genuine hotel facilities and the inadequacies of the rooms make this more like an overpriced B and B than a hotel with even a hint of luxury."
"My boyfriend and I wanted to escape for a night away and escape we did. This is a truly gorgeous little hotel right on the Avon Canal. Absolutely stunning room (106) with a wonderful bath, fluffy towels and luxurious toiletries. We had an amazing meal in the restaurant and topped of with a wonderful breakfast. The staff were incredibly friendly and professional and yet still the hotel feels intimate and homely. I must mention Gemma especially for making us feel so welcome and we were both extremely touched by both her professional manner yet such a welcoming attitude all the time throughout our stay. Thank you for a truly relaxing break away and we will be back again :-) Caroline & Frazer"