Sketchley Lane, Burbage, Hinckley and Bosworth, Leicestershire, United Kingdom
"On arrival the car park was nice and clean and presentable, the front desk also was very nice and plenty of signage to help social distance. We stayed in the Marianne Antoinette suite which was very nice, clean sheets and a huge bed! The heated mirror and dual showers were a nice touch too. The spa treatments we received were great although we did feel the massages were a little softer than we were used to. The spa pool were good, although the pool was a little cooler than most indoor ones I have used. The sauna and steam rooms were perfect though. The heated jacuzzi was great, but the metal fence around the rim was very rusty and the bottom was full of what I could describe as sand. The pools interior felt a little outdated and could do with covering up the old painted walls and would look a lot more refreshing in a lighter tone, but keeping the Roman motifs (the columns) would be nice. By the pools jacuzzi there did appear to be a broken fixture on the column leaving an area for water to get in. The hallways to the rooms had carpets, they did look like they needed a deep clean, there were lots of bits in the floor that the hovers had missed, also the hand railings were sticky. The restaurant was the nicest part of the hotel, staff were great, although my vegitarian options were a little lackluster, I received rice and a chickpea curry, however it appeared to be microwaved as the curry sauce which was served in a dish also had rice in it. Started and deserts were great. The breakfast room was pleasent however, the 2 person table felt way too small for us to get everything leaving us a little uncomfortable. The food was nice but nothing special. I would stay again, but I think there are a couple of quick wins above that I feel could be addressed."
"We booked a stay at Sketchley Grange for our wedding anniversary. The pandemic and restrictions had limited our options and put paid to my initial plans so this was a last minute booking and we weren't sure what to expect due to the pandemic but it was a wonderful stay which we hope to repeat soon! The reception staff were really friendly and welcoming. We booked a Junior Suite which was beautiful. It was incredibly spacious, modern in its decor and very clean. The bed was so comfy and the double ended bath was such a treat. The room was really nice and toasty and there was minimal noise from the corridor. The hotel had a very easy one way system to follow that worked very well. Dinner in the evening was nice. The menu is currently limited and they had sold out of my initial choice but I had the braised beef which was really tender. The staff were very polite and attentive. During our stay we felt completely safe in terms of covid and social distancing and safety precautions were all adhered to. Breakfast in the morning was orderly and tasty. The only downside to our stay was that we were told on arrival that the pool area was out of bounds due to a fault. Nobodys fault but this was a shame as we had specifically booked a spa hotel with pool as it was our ten year anniversary and we didn't want to just be in the room. However if we get the chance to return, as we wish to, hopefully we will get the opportunity to use the leisure facilities. Overall, a lovely stay at a lovely hotel. Thank you to all the staff for their hard work and efforts to keep the show running despite the difficulties the pandemic has thrown up. I wish you all the very best during this next lockdown and hope to return and see you on the 'other side'."
"This is a copy of the email I sent to express my disappointment and dissatisfaction regarding a recent visit to the Spa, I am yet to recieve a response, despite emailing twice. I, along with my Mother, Sister, Neice and Daughter attended for the day on 21st Feb 2020, this was bought by my Father as a Christmas present for us. Upon arrival we were shown to the cafe/waiting area to complete some forms and choose our lunch order, the room was quite small and most of the seats were taken, thankfully some ladies gave up their seats for my mum. The room wasn't very welcoming and there were numerous holes in the walls.... not a great first impression, the reception/welcoming staff were however, lovely. We collected our towel/dressing gowns and made our way to the changing rooms, I am shocked at how dirty and poorly maintained they were (please see the attached pictures). The toilets were dirty, there were numerous holes in the walls, severe damp patches and leaks from the toilets, the area with the family changing facilities was filthy, I am glad I didn't have any small children to get changed. There was a hole in the ceiling of the changing room, this made me feel quite uncomfortable. My niece's towel and 2 of our dressing gowns had somebody else's make-up on, they just didn't seem to be very clean. In the bottom if the Jacuzzi there was what felt like sand, which I can only imagine was dirt. As we were there at 10am I dont understand how that managed to build up so quickly. We decided to go for lunch before our treatments, we asked a member of reception staff if it was ok for us to wear our dressing gowns, we were told we could. We walked around the building (we were not advised that there was a way to get there inside, I overheard a member of staff telling another customer later in the day that they could). Upon walking into the Bar area we were surprised to see that there was number of guests dressed in wedding attire celebrating a civil ceremony. If we had known that we may have put our clothes on, we felt extremely uncomfortable to be standing there in our dressing gowns being stared at! We made our way to a booth in the corner out of the way, my mum then stood at the bar beside these people waiting to be served, it was quite uncomfortable for her, even more so when we were told that we couldn't sit in the booth and were moved to the other side, this meant that we were sitting literally back to back with the ceremony guests! We stood at the bar for ages waiting to be served as there was 1 member of bar staff. We eventually asked the waitress delivering the food for drinks and she passed the message on, we didn't receive our drinks until our food was nearly finished. The food was also not to the standard that I would expect, the bread on the sandwiches was quiet hard, as though it had been made earlier but not covered over, I had 1 peice of tomatoe in my salad, it was just overall poor. We then left to "